Delinquency Coordinator Team Lead

hace 15 horas

Remote Mexico Evernest Holdings A tiempo completo

Delinquency Coordinator Team Lead
at Evernest

COMPANY OVERVIEW

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we're not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.

Our goal is to manage 250,000 homes by 2030, and we're looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.

POSITION OVERVIEW

Evernest is seeking a highly accountable and execution-focused Delinquency Coordinator – Team Lead to own day-to-day delinquency operations for an institutional client portfolio while serving as a first-line leader for a team of Delinquency Coordinators.

This is a working lead role responsible for directly managing delinquency cases while also providing guidance, oversight, and coaching to a small team of coordinators. Reporting to the Delinquency Manager, this role plays a critical part in enforcing delinquency policies, maintaining consistency across execution, and driving continuous improvement in delinquency workflows.

The ideal candidate is comfortable operating in high-volume, high-accountability environments, can enforce policy with professionalism, and has the leadership maturity to support team performance without losing focus on execution.

RESPONSIBILITIES
  • Own and execute day-to-day delinquency activities for an assigned institutional client portfolio.
  • Serve as a first-line leader for a team of Delinquency Coordinators, providing guidance, support, and performance oversight.
  • Communicate directly with delinquent residents via written correspondence and phone calls to resolve outstanding balances.
  • Coordinate and oversee the posting of delinquency notices in accordance with policy and legal requirements.
  • Review delinquency accounts and recommend payment plan structures to Property Managers, Asset Managers, or the Delinquency Manager.
  • Monitor delinquency activity and flag high-risk or complex cases for escalation.
  • Support eviction-related workflows by coordinating with Property Management teams and periodically interfacing with eviction attorneys as needed.
  • Train and onboard new Delinquency Coordinators, ensuring consistent understanding of policies, systems, and expectations.
  • Audit delinquency notes, documentation, and case handling for accuracy, consistency, and compliance.
  • Partner with the Delinquency Manager to identify process gaps, inefficiencies, and opportunities to improve delinquency outcomes.
  • Reinforce delinquency policies and operational standards across the team.
  • Track performance trends and contribute to reporting and analysis related to delinquency activity and outcomes.


REQUIREMENTS
 
  • Bachelor's degree preferred.
  • Prior experience in property management, delinquency, collections, or a related operational role is required.
  • Demonstrated ability to manage a personal caseload while supporting or leading others.
  • Strong written and verbal communication skills, particularly in resident-facing and documentation-heavy environments.
  • Ability to exercise sound judgment in sensitive or escalated situations.
  • Highly organized, detail-oriented, and comfortable working in a process-driven environment.
  • Prior experience training or mentoring team members strongly preferred.
  • Ability to work independently in a remote setting while maintaining accountability and responsiveness.


Tech + Workspace Requirements
  • Reliable Computer (preferably a laptop)
  • Fast internet connection (40 Mbps download speed minimum)
  • Two monitor screens
  • Webcam and headset
  • Quiet, professional workspace. 


Incentive Compensation: Opportunity to earn performance-based incentives tied to individual and team delinquency outcomes.

CORE VALUES

To be considered for this position, you must connect deeply with Evernest's company core values:

Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other) first. Individually, we can only achieve so much; as a team, everyone can meet and exceed their goals. 

Do the Right Thing –  We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry. 

Embrace the Grind – Beginning with just 30 houses to now almost 24,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy. 

Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It's not an easy business, and there's no substitute for disciplined habits if you want to remain successful. 

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