Service Delivery Coordinator

Service Delivery Coordinator 

Are you organized, proactive, and passionate about making processes work better behind the scenes? Do you want to be part of a team that helps others succeed by streamlining how we work?

The Enablement Team is part of our Global Service Delivery function. Our purpose is to enable Customer Service Delivery Managers (SDMs) to spend more time delivering customer value.

We're looking for a Service Delivery Coordinator to help support and deliver the internal activities that make our service delivery more efficient and scalable.

This is a fantastic opportunity for someone eager to learn about service operations, process improvement, and customer delivery in a fast-growing SaaS company. You'll play a key role by owning and managing essential internal processes that were previously handled by SDMs.

What you'll be doing:

• Own and complete assigned operational tasks that support SDMs globally - such as scheduling upgrades, coordinating routine maintenance and disaster recovery testing, preparing reports, and updating internal documentation
• Use internal tools like Jira, Confluence, Power BI and Excel to maintain data accuracy and workflows
• Collaborate with the wider Enablement Team on improvement initiatives and delivery cycles
• Communicate effectively with stakeholders to provide updates, request information, or clarify task requirements
• Identify opportunities to improve consistency, reduce manual work, and enhance visibility in day-to-day operations

What we're looking for:

• A proactive, organized approach to your work - you like structure and are task orientated
• Clear communication skills – you are comfortable asking questions and keeping others informed
• Confidence using Microsoft Office tools such as Outlook, PowerPoint, Excel, and Word
• Familiarity with tools like Jira, Confluence, or Power BI is a plus, but not essential
• A natural curiosity to learn about how things work and how to make them better
• The ability to follow processes accurately while identifying areas for improvement
• An interest in exploring how automation and AI can streamline processes and drive smarter ways of working
• A team player with a positive and enthusiastic mindset with a willingness to grow

Why this role is exciting:

• You will be part of a global team shaping new ways of working within a fast-evolving environment
• You will gain hands-on experience supporting SaaS service delivery operations
• You will contribute to long-term scalability by helping reduce manual work across the organisation
• You will be exposed to service delivery, process improvement, tooling, and cross-functional collaboration

We value:

• A growth mindset, willingness to learn and ability to adapt quickly
• A service-oriented approach - you enjoy supporting others to succeed
• Passion for structure, clarity, and operational excellence

Location & Travel:

• This role is based in Mexico, with occasional travel to Atlanta or London as required for team collaboration and onboarding activities

If you are looking for a meaningful route into service operations and want to help support and power a global team, we would love to hear from you.

What we offer you in return:

• A front row seat in a rapidly growing and international software company
• Working with a fun, ambitious, and committed team of smart people
• A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
• Responsibilities in challenging projects from day one
• International career and learning opportunities
• Position where you can help retailers fight against food waste
• Flexible working hours and the opportunity to work remotely from your home office

About RELEX:

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we're curious and passionate challenge-seekers creating the future of retail today.

RELEX is trusted by leading brands including Liverpool, Grupo Merza, and GNC Mexico, and has offices across North America, Europe, and the Asia Pacific region. 

Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We're creating and evolving our culture to welcome everyone and value every idea.  

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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