Sales Support Assistant

• Salary:

Competitive
- Location:

Mexico City
- Country:

Mexico
- Business Unit:

Academic
- Vacancy Type:

Permanent
- Closing Date:

15 December 2025

Emma Barrett

Salary range: Competitive

Location: Mexico City, Hybrid

Contract: Permanent, Full Time

Join our Higher Education Sales team and play a pivotal role in connecting world-class academic content with educators across the globe.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

We are seeking a motivated and detail-oriented individual to support our Higher Education (HE) sales team as we continue to expand. Our team specialises in selling advanced-level and graduate textbooks and courseware across a diverse range of disciplines—including Classics, Biomedical Engineering, Physics, Political Science, and Linguistics.

In this role, you will play a key part in helping our experienced sales professionals connect with educators and institutions, ensuring we meet their needs with the right academic resources. If you are passionate about education and enjoy working in a collaborative environment, we would like to hear from you

As a Sales Support Assistant, you will:

• Maintain and update customer data in our CRM and other sales systems, ensuring accuracy and efficiency in data entry.
• Provide direct support to our Higher Education sales representatives working in the field.
• Collaborate with internal departments to gather and share product information.
• Participate in internal meetings held in the US and UK, and take on additional duties as needed.
• Assist faculty members with inquiries, product requests, and troubleshooting support.

Other tasks include:

• Supporting faculty with access to instructor materials and resources.
• Sending timely follow-up emails to faculty to ensure continued engagement.
• Working with editorial teams and authors to manage leads and respond to specific requests.
• Collaborating with colleagues across global teams to ensure smooth communication and workflow.

About you

We seek a highly motivated Sales Support Assistant to join our Higher Education Sales team that has the following skills:

Essential:

• Ability to work independently and as part of a team
• Fluent in English and Spanish—written and oral
• Working knowledge of Excel, Word, PowerPoint, MS Teams
• Detail-oriented
• Comfort working databases and research
• Flexible approach to work
• An understanding of the customer
• Good time-management skills
• Excellent communication skills
• Critical thinking and problem solving
• BA/BS or equivalent work experience

Desirable:

• Educated to degree level or above or equivalent
• Prior knowledge of SAP, Salesforce, and database programs
• Analytic and creative skills
• Commercial awareness
• Direct experience of, or qualification in publishing
• Knowledge of textbook publishing

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class benefits package:

• Life Assurance
• Medical Insurance
• Vales de despensa
• Fondo de ahorro
• Aguinaldo
• Prima vacacional

Ready to pursue potential? Apply now.

We review applications on an ongoing basis, with a closing date for all application being 15th December 2025 and interviews are scheduled to take place virtually and in the Mexico City office.

We reserve the right to close this vacancy once we have received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.