Workforce Specialist

hace 1 semana

Ciudad de México, Ciudad de México Remotics A tiempo completo


is a leading remote driving nearshoring company based in Mexico that provides services to US companies. By leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms. Our infrastructure features redundant connectivity, electricity supply, top-tier security, and a qualified and certified workforce, ensuring the highest standards of service and quality..

This is a full-time role based in Mexico City, Mexico, with some work-from-home flexibility. The Workforce Specialist will be responsible for capacity planning, managing workforce analytics, overseeing workforce management programs, and developing workforce planning strategies. Daily tasks include monitoring employee performance, optimizing workforce schedules, and ensuring operational efficiency.

Qualifications:

  • Skills in Capacity Planning and Workforce Planning
  • Strong Analytical Skills and experience in Workforce Management
  • Program Management skills
  • Excellent organizational and communication
  • Ability to work independently and in a hybrid work environment
  • Bachelor's degree in Business Administration, Human Resources, or related field
  • Experience with massive workforces and multi-shift operations
  • Experience in contact centers is a plus
  • English proficiency

Main activities:

  • Forecasting – Predict future workload and staffing needs based on historical data and trends.
  • Scheduling – Create and manage staff schedules to meet service level goals efficiently.
  • Real-Time Monitoring – Track live operations to ensure schedule adherence and respond to sudden changes.
  • Capacity Planning – Plan long-term staffing based on business growth, attrition, and productivity targets.
  • Reporting & Analysis – Analyze performance metrics and generate reports to support decision-making.
  • WFM System Management – Use and maintain workforce management tools like NICE, Verint, or Kronos.
  • Stakeholder Coordination – Collaborate with operations, HR, and other departments to align on workforce strategies.
  • Time-Off and Leave Management – Manage requests and ensure optimal staffing coverage.

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