Sr. Instructional Designer

Sr. Instructional Designer, Commercial Excellence

Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we're looking for you

About the Role

As a Sr. Instructional Designer, you will play a strategic role in designing and delivering impactful learning experiences that enable our global sales and customer success teams to perform at their best. You will lead the development of both digital and instructor-led training programs, leveraging AI tools to accelerate content creation and personalized learning. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about driving business outcomes through learning.

• Design and develop high-impact eLearning modules and courseware that support GTM Sales Enablement and Customer Success, aligned to stakeholder workflows and business goals.
• Support the design and development of instructor-led training (ILT) programs, ensuring consistency and integration with digital learning experiences.
• Support the design, development, and delivery of technical training for sales tools and sales processes, ensuring that sales teams are proficient in leveraging technology and following best practices throughout the sales cycle.
• Lead end-to-end project management of learning initiatives, including hands-on content production and coordination across internal teams.
• Leverage AI tools and technologies to streamline instructional design workflows, personalize learning, and improve development efficiency.
• Author scripts and storyboards for on-demand learning experiences that translate complex sales and customer success concepts into engaging, learner-friendly formats.
• Transform instructor-led training into scalable digital solutions tailored for sales and customer-facing teams across regions and roles.
• Ensure accessibility and localization of learning content to meet the needs of global learners and support inclusive learning experiences.
• Collaborate cross-functionally with Commercial Excellence, Sales Operations, Customer Success, Marketing, and subject matter experts to ensure content relevance and alignment with business objectives.
• Embed Thomson Reuters brand attributes - human, agile, clear, and optimistic - into all learning experiences to reinforce brand identity and learner engagement.
• Continuously build expertise in sales methodologies, customer success strategies, Thomson Reuters products, and client pain points to inform learning design.
• Stay current with trends in eLearning, instructional technology, AI-powered learning solutions, and adult learning to bring innovative approaches to enablement and retention.

About You

You're a strong fit for this role if you bring:

• 3 – 5+ years of experience in instructional design, curriculum development, or eLearning production, with a focus on sales and customer-facing enablement.
• Advanced proficiency in authoring tools including Articulate 360, Rise, Camtasia, Vyond, WellSaid, and Adobe Creative Cloud Suite; familiarity with AI-powered tools is a plus.
• Demonstrated ability to lead complex learning projects, manage timelines, and deliver impactful solutions that meet stakeholder expectations.
• Excellent stakeholder management skills, with the ability to understand business needs and translate them into effective learning solutions.
• Exceptional communication and collaboration skills to engage effectively with cross-functional teams and subject matter experts.
• A passion for creating engaging, learner-centered content that drives performance and business outcomes.
• Experience or interest in leveraging AI to streamline content development, personalize learning, and improve instructional design workflows.
• Familiarity with accessibility standards and experience in localizing content for global audiences is a strong advantage.
• Willingness to work onsite 2 days per week (mandatory), contributing to a collaborative and innovative team environment.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on