Trilingual Collections Analyst

hace 7 días

Tlaquepaque, Jalisco, México HP A tiempo completo

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you

As a Collections Analyst within our Global Indirect Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.

What will your day consist of?

  • Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow
  • Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
  • Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
  • Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines
  • Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
  • Following-up with Customers' Requestors (POs' creators) in order to obtain a faster resolution on different cases.
  • Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions
  • Escalating up to Director and VP level the cases without a clear resolution path
  • Leading and/or participating in business enhancement projects across countries/ regions.

Join us if you have:

  • Bachelor degree in Finance, Administration, business, economics or similar
  • Requires advanced proficiency in English and Portuguese language skills are considered a strong asset.
  • 2 years of experience in collection, customer service, accounts payable or receivable preferred,
  • Understanding of collection strategies and financial concepts.
  • Good communication, negotiation, and conflict resolution skills.
  • Ability to build relationship across teams and cultures
  • Understanding of Quote to Cash process.

Your additional benefits package:

  • Life insurance
  • Mayor Medical Insurance
  • Savings Fund
  • 12 paid holidays on your first year
  • Restaurant and food vouchers
  • Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs)
  • Vendors discount program (Restaurants, cinema, clothing, and other)

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