Infrastructure Engineer

hace 2 días

Rosarito, Baja California, México Sercomm A tiempo completo

About Role:

We are looking for an Infrastructure Engineer to support our growing factory and office IT operations.

If you enjoy solving real-world technical problems, working closely with end users, and developing your skills in networking and system support, this role will be a great fit for you.

Job Responsibilities

  • Perform basic installation, configuration, and troubleshooting of Windows OS for end-user devices (laptops/desktops).
  • Provide daily IT support, including software installation, user account setup, and peripheral device troubleshooting.
  • Troubleshoot basic network issues such as switch port connectivity, IP configuration, and Wi-Fi access problems.
  • Assist in maintaining local network infrastructure, including switches, access points, and structured cabling.
  • Monitor system and network health; escalate incidents to regional/global IT teams when necessary.
  • Provide on-site technical support for factory and office environments to ensure continuous IT operations.
  • Maintain IT asset documentation and assist with hardware inventory management.

Job Requirements

  • 1–3 years of relevant experience in IT support or infrastructure
  • Conversational English ability for daily communication and coordination
  • Strong problem-solving mindset, proactive attitude, and ability to work independently

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