Internal Collections Manager

About The Company
DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.

Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.

About The Team/role
En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.

Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto para cobranza de Internal Collection Manager

In this role, you'll be...
Reporting to Senior Collection Manager and supported by the Risk Management organization, this position will lead and manage the entire in-house collection multichannel process. With responsability over than 200+ collectors, this position is key to ensure credit losess targets are met, main Responsabilities:

• Responsible to achieve collections recovery goals for different collections stages for preventive and recovery stages.
• Identify trends, deviations, and opportunities for improvement in agent performance and portfolio behaivor and provide insights to senior leadership.
• Track KPIs such as recovery, efficiency and productivity.
• Implement corrective actions when perfromance deviates from targets.
• Flawless execution of Didi´s collection policies and procedures in a highly regulated compliance enviornment. Oversees adherence to compliance, quality standards, and regulatory requirements.
• Lead continuous improvements initiatives, including automation, strategy adjustments, and policy updates.
• Be proactive to feedback the risk collections policy teams to improve collections models.
• Promote a culture of productivity , accountability, and high performance.
• Review operational dashboards and reports provided by BI .
• Lead by example of the right operational behavioral principles.
• Strong alignment with HR to fullfill people strategy
• Experience working as a team with Union recommendations.

We're eager to be in touch because you have...

• Bachelor degree in Bussines Administration, Finance Management, Economics. (preferred)
• At least tree years experience managing multifunctional collections teams working in a financial institution for credit cards and personal loans or five years experience directly managing collections operations processes in a large BPO collections company.
• Fully bilingual English-Spanish (Advanced Business English).
• Full experience designing strategies / campaings for collections operations.
• Proficiency and ability to interpret dashboards.
• Familiarity with Dialers , CRMs, and collections platforms.

You'll love working at DiDi because...
We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams
At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.