Senior Scrum Master

hace 1 semana

Guadalajara, Jalisco, México KMS Technology A tiempo completo
Company Description

At KMS Technology, we are dedicated to delivering cutting-edge solutions and services that empower businesses to achieve their goals.

Our team is composed of highly skilled professionals who are passionate about technology and innovation.

We provide a dynamic and collaborative work environment where you can grow your career and make a significant impact.

Job Description

We are seeking a highly skilled and results-oriented Senior Scrum Master to accelerate the delivery of cutting-edge laboratory automation software. In this critical role, you will coach multiple, cross-functional teams responsible for developing high-integrity C# services, sophisticated workflow scheduling tools, and robust QA automation frameworks. Success in this position requires advanced servant leadership, a deep understanding of scaling agile within complex R&D environments, and a passion for maximizing team productivity to help scientists generate high-quality results.

Responsibilities:

Agile Coaching & Leadership:

  • Act as the servant leader and coach for 2-3 development teams, ensuring they adhere to Scrum principles and practices while fostering a culture of continuous improvement, accountability, and psychological safety.

  • Coach Product Owners (POs) on maximizing product value, refining the Product Backlog, and effectively articulating customer requirements from R&D and Marketing teams.

Delivery & Process Optimization:

  • Drive measurable improvements in team velocity, cycle time, and quality metrics by actively identifying and removing complex systemic impediments and organizational blockers.

  • Facilitate and coordinate large-scale planning events, retrospectives, and Scrum of Scrums to ensure alignment and dependency management between teams developing different automation components (e.g., robotic drivers, scheduling software, and data services).

  • Proactively anticipate risks and implement mitigation strategies to ensure predictable delivery timelines for critical milestones, including the release of new instrumentation features.

Stakeholder Management & Communication:

  • Ensure clear, transparent, and frequent communication regarding team progress, risks, and health to stakeholders across R&D, Engineering, and Marketing organizations.

  • Champion organizational change initiatives to increase the adoption of Agile best practices across the broader department, advocating for process improvements identified by the teams.

Qualifications

Required Experience & Skills

  • 5+ years of dedicated experience as a Scrum Master or Agile Coach, demonstrating success in scaling agile practices (e.g., Scrum of Scrums, LeSS, or SAFe).

  • Proven track record of driving measurable improvements in team performance, velocity, and software quality metrics.

  • Deep understanding of the software development lifecycle, including the complexities of CI/CD, automated testing, and integrating secure API services (RESTful APIs, OAuth 2.0).

  • Demonstrated ability to facilitate challenging conflict resolution sessions and manage complex organizational impediments.

  • Excellent verbal and written communication skills with the ability to coach and influence at all organizational levels.

Preferred Qualifications

  • Experience supporting teams working on technical products, R&D projects, or regulated environments (e.g., medical devices, aerospace, or finance) where quality and documentation standards are paramount.

  • Familiarity with the technical components mentioned in the environment (e.g., C#, messaging queues like RabbitMQ, or container technologies like Docker/Kubernetes).

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