Senior Analyst, GBS

About the Position

Kraft Heinz Mexico is seeking a Transition Senior Analyst, you will play a critical role in enhancing business processes and driving operational efficiencies within our team. This role involves conducting in-depth analysis, leading improvement projects, and providing strategic insights to support the organization's continuous improvement goals. The ideal candidate will possess strong analytical skills, project management experience, and a deep understanding of process improvement methodologies.

Key Responsibilities:

Project management:

• Develop and deliver detailed transition plans with clear milestones and timelines, identifying interdependencies and in line with GBS Transition Methodology
• Ensure successful knowledge transfer and work-shadowing between the business and GBS
• Support the application of a Continuous Excellence culture and drive process stabilization & optimization
• Develop robust working relationships with key process owners across the business
• Regularly and effectively communicate project and team status throughout the organization levels on progress, issues, and opportunities
• Effective project documentation
• Deliver all Transition Projects and Programme in line with methodology (managing risk, governance, quality assurance, issue resolution, reporting)

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders across the organization
• Communicate effectively with stakeholders to ensure alignment on process improvement goals and initiatives.
• Gather and incorporate feedback from stakeholders to enhance process improvement efforts.

Process Analysis and Improvement:

• Conduct comprehensive analyses of current business processes to identify inefficiencies and areas for enhancement.
• Utilize process mapping tools to document existing workflows and recommend improvements.
• Implement process improvement initiatives using methodologies such as Lean, Six Sigma, or Kaizen.

Data Analysis and Reporting:

• Collect, analyze, and interpret data to identify trends, root causes, and opportunities for improvement.
• Develop metrics and KPIs to measure the effectiveness of process improvements.
• Prepare and present detailed reports and dashboards on continuous improvement activities and outcomes.

Project Management:

• Lead and manage process improvement projects from inception to completion, ensuring timely and successful delivery.
• Collaborate with cross-functional teams to gather requirements, develop project plans, and execute initiatives.
• Monitor project progress, troubleshoot issues, and adjust plans as necessary to achieve project goals.

Training and Development:

• Provide training and support to employees on process improvement tools and techniques.
• Promote a culture of continuous improvement by sharing best practices and encouraging innovative thinking.
• Mentor and guide junior analysts and team members on process improvement methodologies.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders across the organization.
• Communicate effectively with stakeholders to ensure alignment on process improvement goals and initiatives.
• Gather and incorporate feedback from stakeholders to refine and enhance improvement efforts.

Qualifications

Education:

• Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field. Advanced degree preferred.

Experience:

• Minimum of 3 years of experience in process improvement, business analysis, or a related role within a GBS or shared services environment.
• Proven track record of successfully leading and implementing process improvement initiatives.

Skills and Competencies:

• Strong understanding of process improvement methodologies (Lean, Six Sigma, Kaizen, etc.).
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis and process mapping tools (e.g., Excel, Visio, Minitab, Tableau).
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a cross-functional team environment.
• Certification in Lean Six Sigma (Green Belt or Black Belt) is highly desirable.

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.