Senior Customer Experience Research Specialist

Are you ready to take off your career at one of the best places to work?

At Aeromexico, we are dedicated to offering our passengers the best travel experience. This is possible thanks to having the best talent in the industry. We strive to help all our employees grow, develop, and reach their full potential to achieve success in an inclusive, diverse, and equal environment.

Are you up for the challenge?

We are looking for a Senior Customer Experience Research Specialist to deliver extraordinary experiences for our customers.

This role is ideal for a strategic, analytical, and business-oriented individual who understands how to lead advanced Voice of the Customer programs by transforming complex data into deep insights that support strategic decision-making, leveraging advanced analytical methodologies, statistical modeling, and specialized CX tools.

Educational requirements:

• Bachelor's degree in Statistics, Economics, Engineering, Marketing, Data Science, or a related field.
• Strong academic foundation in quantitative analysis, data interpretation, and research methodologies.

Experience:

• Minimum of 6 years of experience in data analysis, customer analytics, market research, or Voice of the Customer initiatives.
• At least 3 years of direct experience working in Customer Experience (CX) or Voice of the Customer (VoC) environments.
• Proven experience in applied statistical analysis and data modeling to generate actionable insights that support strategic business decisions.
• Hands-on experience designing, evolving, and scaling advanced VoC programs, including metrics definition, segmentations, analytical methodologies, and statistical models.
• Experience integrating multiple data sources to explain and predict customer behavior.
• Prior experience contributing to analytical roadmaps, engaging with senior stakeholders, and acting as a technical and analytical reference within the team.
• Experience providing informal mentorship or guidance to junior analysts is highly valued.

Skills to succeed:

• Advanced proficiency in SQL and strong experience managing and querying databases.
• Experience using R and/or Python for statistical analysis and data modeling (highly desirable).
• Advanced capabilities in data visualization and executive reporting, using tools such as Tableau, Power BI, or similar platforms.
• Advanced knowledge of Voice of the Customer platforms such as Qualtrics, Medallia, or equivalent solutions, including complex survey configurations, data flows, and integrations.
• Strong ability to translate complex analyses into clear, business-focused recommendations and insights.
• Excellent storytelling, communication, and executive presentation skills.
• Strategic mindset, technical leadership, high autonomy, and the ability to act as a trusted analytical partner and informal mentor.
• Intermediate to advanced English proficiency, with the ability to analyze data and present results effectively.

Join us

Aeromexico is the ideal place to unleash your potential in a diverse, equitable, and inclusive environment where you can grow professionally and embrace our culture.

Fasten your seatbelt This is your chance to elevate the journey into an extraordinary experience.

Aeromexico provides equal opportunities and does not discriminate against employees or applicants based on their race, religion, sex, country of origin, age, disability, sexual orientation, gender identity and expression, pregnancy, or illness.

Important: The Aeromexico Talent Acquisition team will identify themselves properly and will never request payments or banking information during the selection process. Please check our job openings only through official channels.