Onsite Desktop Support Engineer

hace 1 semana


Ciudad de México, Ciudad de México Natobotics A tiempo completo

Role Name: IT Onsite Support Engineer
Role Description
The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities

  • Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
  • Windows Client Administration.
  • Basic experience in supporting networks devices and servers in business environment.
  • Provide technical support to clients on-site, resolving hardware, software, and network issues.
  • Install, configure, and maintain computer systems and related equipment.
  • Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
  • Train and educate clients on how to use new technologies and software.
  • Document technical issues and solutions for future reference.
  • Maintain a positive and professional attitude while interacting with clients.
  • Stay up to date with the latest technology trends and advancements.
  • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
  • Identify, log and resolve technical problems with software applications or network systems.
  • Identify potential changes and system improvements to present to technical teams for consideration and implementation.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
  • Ensure that work is carried out within agreed service levels.
  • Explain and document technical issues in a clear way to technical teams, business stakeholders.
  • Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
  • Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
  • Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
  • Hands on Experience End to End Desktop/Laptop life cycle management.
  • Experience and desire to work in a Global delivery environment.
  • Communication and Analytical skills

Technical Experience
The Tech-bar/OSS support member should have strong
technical knowledge and hands–on experience
on below technologies:

  • Microsoft Client OS (Win 10, 11)
  • Active Directory & it's services, DHCP, DNS
  • Print and File share services
  • Hardware Break-fix
  • Patch Management

Qualifications

  • Bachelor's degree in computer science, Information Technology, or a related field (may not be required in all cases).
  • Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
  • Strong understanding of computer hardware, software, and networking concepts.
  • Excellent communication and interpersonal skills to build rapport with clients.
  • Ability to work independently and solve problems effectively.
  • Excellent time management and organizational skills.
  • Valid driver's license and willingness to travel to client sites (preferred).
  • Experience with specific industry-related technologies.
  • Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
  • Bilingual or multilingual skills (country specific local language skills-preferred).


  • Ciudad de México, Ciudad de México Teva Pharmaceutical Industries A tiempo completo

    Who we are Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic...

  • Onsite tech support

    hace 7 días


    Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job DescriptionJob Title: Onsite tech supportCity: Mexico CityState/Province: MexicoPosting Start Date: 12/17/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio...


  • Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwide  Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Tech Support Engineer

    hace 1 semana


    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwide Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...


  • Ciudad de México, Ciudad de México Gilead Sciences A tiempo completo

    At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our...


  • Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwide Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • DevOps Engineer

    hace 7 días


    Ciudad de México, Ciudad de México Tachyon Technologies A tiempo completo

    Job Title-: DevOps EngineerLocation-: Mexico City  (2-3 days Onsite)Provisioning and managing AWS infrastructure using Infrastructure as Code (IaC) tools such as Terraform and CloudFormationMonitoring and logging using AWS CloudWatchImplementing AWS security best practices, defining policies, and ensuring complianceIdentifying and driving opportunities for...


  • Ciudad de México, Ciudad de México Publicis Groupe México A tiempo completo

    Company DescriptionRe:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide...


  • Ciudad de México, Ciudad de México Hitachi Vantara A tiempo completo

    We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize,...

  • Controls Engineer

    hace 1 semana


    Ciudad de México, Ciudad de México 247Hire A tiempo completo

    Application Deadline: Jan. 31, 2026 MexicoOn-siteYearly salary: $75 - $110Job DescriptionAbout this role: The Controls Engineer provides technical expertise, development and support of the controls of our manufacturing equipment and data systems. This role contributes to the attainment of Spartan's operational goals/objectives by improved manufacturing...