FCS Planning Sr Manager

Role purpose.

This role holder will be responsible to coordinate Strategy formulation and execution for Fraud & Credit Services together with Fraud, Collections ad Underwriting Services Strategy Heads, to support the diagnostic of business positioning and strategic proprieties and requirements for Mexico.

Ensure to provide in a timely manner the information that allows the strategic teams to take strategical definitions in their proper functions.

Define improvement strategies, aligned users and internal customers local and global, and help the technological initiatives on the market and HSBC, controlling the security and integrity data. Provide support to Operational teams, to take decisions and strategies regarding the monthly metrics obtained.

Act as a focal point in FCS for the Management and representation of Governance and regulatory process between Business Performance, Non Financial Risk and Fraud & Credit Services, ensuring the correct application of the local and Global Regulations, avoiding escalations for issues or pending implementation for actions or controls.

Principal Accountabilities and Responsibilities.

• Together with Fraud, Collections and Underwriting Services Strategy Heads, coordinate Strategy formulation and execution for Fraud & Credit Services, supporting Local Executives in the diagnostic of business positioning and strategic priorities and requirements for Fraud & Credit Services Mexico.
• Helping Fraud & Credit Services business to achieve business targets.
• Be promoter of Fraud & Credit Services strategic projects from a business perspective, working together with all stakeholders to improve the required change delivery.
• Monitor execution of Fraud & Credit Services business strategy implementation.
• Provides management support removing administrative burden and providing advice and data to facilitate decision-making for Fraud & Credit Services. Carries out ad hoc projects, develop and tailor narratives, producing materials for town-halls, committees, forums, presentations, etc., in conjunction with the Comms Function as required.
• Supporting business to carry out regular reviews to improve business area is working effectively.
• Ensure that governance forums are structured appropriately and run efficiently, ensuring high quality oversight with minimal levels of bureaucracy. Where required, responsible for production of papers, agendas and minutes for Excos/Committees/etc and acting as secretary of Performance Management committees.
• Coordination and management of the processes related to the business in Intl Wealth Premier Banking.
• Ensure the execution of MI Data for the operational processes in Fraud & Credit Services.
• Provide support to Operational teams, to take decisions and strategies regarding the monthly metrics obtained.
• Act as a focal point in Fraud & Credit Services for the Management and representation of Governance and regulatory process between Business Performance, Non Financial Risk and Fraud & Credit Services, ensuring the correct application of the local and Global Regulations.
• Avoid having escalations results of pending implementation local or global regulation or policies related to the processes in Business Performance and Fraud & Credit Services.
• Work together the papers, solutions, trades, etc, the topics related with non-financial risk and controls, as the special documents that the Business requires for the different forums.
• Support in Monitoring the Risk and control environment for the different business in Business Performance & Fraud & Credit Services.
• Leader internally the correct follow up for the issues raised and the actions planned to work on close those.
• Ensures adherence to all FIM and Internal Control procedures.

Functional Knowledge

• Educated to degree level or equivalent combination of education and work experience
• Exceptional stakeholder management skills, including the ability to work confidently and effectively with senior executives.
• Work experience in setting that demands organizational agility and getting results through effective management of people and processes; possess capacity to analyze problems and find effective root solutions; ability to relate to people at all levels both internally and externally.
• Relevant working experience/understanding in Operations, Credit, Risk & Control and Finance.
• Able to work within a complex environment, prioritize and reconcile competing demands, and swiftly resolve issues.
• A proven track record that required the competencies of communication, critical thinking, strategic planning, project management, decision making, verbal and written communications skills.
• A strong team player who can work collaboratively with peers and encourage / deliver excellent performance from teams and individuals. Excellent interpersonal skills.
• Ability to work quickly, managing time and multiple priorities effectively.
• Broad knowledge of financial services industry.
• Ability to navigate a matrixed organization and adapt to country nuances.
• Ability to analyze and take decisions.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.