Logistics & Fulfillment Specialist

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

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About the Role:

As Motive expands into Mexico, we are hiring a Logistics & Fulfillment Specialist to help build, manage, and optimize our regional logistics and fulfillment operations. This role is ideal for a self-starter with strong operational instincts, hands-on experience in 3PL management, and a track record of improving delivery performance across all sales channels. 

You will be responsible for day-to-day fulfillment excellence, inventory accuracy, inbound receiving, 3PL oversight, international shipping compliance, and carrier/customs broker management. You'll collaborate closely with cross-functional partners across the U.S., EU, and Asia to ensure Motive delivers a reliable, cost-efficient, and high-quality customer experience.

This is a high-impact IC role where you will shape Motive's Mexico operations from the ground up.

What You'll Do:
Fulfillment & 3PL Operations

• Oversee daily Mexico order fulfillment across all sales channels.
• Manage and optimize 3PL partner performance using KPIs and vendor scorecards.
• Ensure adherence to SLAs/SLIs related to picking, packing, shipping, and delivery.
• Troubleshoot logistics exceptions, delivery delays, and service failures.
• Build and maintain SOPs for receiving, shipping, returns, and inventory workflows.

Inventory Management

• Own regional inventory accuracy, reconciliation, and cycle count processes.
• Partner with global supply planning to ensure correct stock levels across the region.
• Lead root cause analysis on inventory discrepancies and implement corrective actions.

Inbound & Supplier Management

• Manage inbound shipments and receiving processes with suppliers and 3PLs.
• Ensure suppliers meet delivery SLIs, quality standards, and documentation requirements.
• Reduce lead-time variability and improve inbound visibility.

Shipping, Compliance & Carrier Management

• Oversee Mexican 3PL and carrier relationships and performance.
• Manage customs brokers and ensure compliance with customs, VAT, and regulatory requirements.
• Optimize cost per shipment, routing decisions, and international logistics flows.
• Monitor on-time delivery, service reliability, and exception resolution.

Cross-Functional Collaboration

• • Work closely with supply chain, finance, tax, product, customer experience, and legal teams across multiple countries.
  • Provide regional logistics insights to support new product launches, market expansion, and strategic initiatives.
  • Build reporting to provide visibility into fulfillment KPIs, cost metrics, and delivery performance.

What We're Looking For:

• 2–5 years of hands-on experience in fulfillment, logistics, or supply chain operations.
• Background managing fulfillment operations in a fast-paced environment.
• Experience working with or managing 3PLs, carriers, and customs brokers.
• Strong knowledge of inventory management, inbound receiving, and warehouse processes.
• Familiarity with international logistics, customs, and VAT processes (Mexico preferred).
• Proven ability to establish KPIs, build vendor scorecards, and drive SLA/SLI performance.
• Ability to create effective SOPs and operational workflows.
• A self-starter who thrives with autonomy and can build structure in an early-stage environment.
• Excellent communication skills and comfort working across time zones and cultures.
• Experience working cross-functionally with global teams.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

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