Controls Engineer Field Service

hace 1 día

Guadalupe, Nuevo León, México Dematic A tiempo completo

DematicCorp has a need for a Controls Engineer in Dematic's Field Service Group.

The successful candidate will have experience working in the material handling industry and will work directly with customers providing service, repairs, and maintenance training for installed Dematic systems and equipment.

When not at customer sites, the candidate will also work in customer service tech support back-office tasks attending customers cases, this by connecting remotely to sites and using schematics and PLC logic to find and isolate the reported issues. The position requires travel within the US and Mexico, as well as occasional weekend work.

What We Offer
What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:

*Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Tasks And Qualifications
What You Will Do in This Role:*

  • When traveling to customer sites:
  • Contributes to semi-complex equipment trial runs, investigative tests, repairs and overhauls.
  • Contributes to train customers on semi-complex products and services.
  • Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
  • Participates in responding to semi-complex service calls.
  • Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
  • Travel between 50% to different customer locations which may include weekends.
  • When supporting customer service tech support:
  • Participates in the support of semi-complex systems that integrate hardware and software.
  • Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
  • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
  • Provides troubleshooting expertise to Dematic's customers.

What We are Looking For:

  • Bachelor's Degree.
  • 2-4 years of experience in a related field providing Customer Service Support.
  • Experience with Allen Bradley Logix PLC controls platforms.
  • Experience with controls hardware troubleshooting.
  • Siemens and Modicon PLC experience a plus.
  • Electrical troubleshooting experience.
  • Strong Customer Service mentality.
  • Strong English verbal communication skills over the phone.
  • Ability to work independently
  • Must be willing to travel on short notice and spend more than 50% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).
  • Must be willing to be available during off hours and travel accordingly.
  • Willingness to work weekends, holidays, and off shifts.

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