Site Reliability Engineer

Site Reliability Engineer (SRE) – Application Performance Monitoring (APM)

Location:
Monterrey, Nuevo León, Mexico (Hybrid – candidates must reside in Monterrey or the metropolitan area).

Language requirement:
Fluent English (spoken and written).

About the Role:

We're looking for a
Site Reliability Engineer (SRE)
with a passion for
Application Performance Monitoring (APM)
and system optimization.

In this role, you'll be at the heart of ensuring the
reliability, scalability, and performance
of NOV's mission-critical applications. You'll work closely with software engineering and operations teams to design monitoring strategies, analyze performance, and proactively prevent issues before they affect users.

If you thrive in fast-paced environments, love solving complex technical challenges, and enjoy turning data into insight, this is the role for you.

What You'll Do

• Design and manage APM strategies
  using tools like
  Elastic APM, Datadog, Dynatrace, or similar platforms
  .
• Perform
  deep performance analysis
  , tracing distributed requests and identifying bottlenecks in both code and infrastructure.
• Build
  real-time dashboards and alerting systems
  using
  Grafana, Kibana, or equivalent tools
  to visualize system health.
• Proactively monitor systems
  to detect performance degradations, security threats, and system failures — before users are impacted.
• Define and track
  Service Level Objectives (SLOs)
  and
  Service Level Agreements (SLAs)
  to continuously improve reliability.
• Lead
  Root Cause Analysis (RCA)
  sessions after incidents and implement corrective actions to prevent recurrence.
• Automate repetitive tasks
  and monitoring setups using
  Python, Bash, or PowerShell
  .
• Collaborate with cross-functional teams to embed
  reliability, performance, and observability best practices
  into every stage of development.
• Continuously refine tools, processes, and APM strategies to enhance efficiency, reliability, and visibility across platforms.
• Engage with stakeholders to understand performance challenges and shape the platform roadmap.

What You Bring

• Bachelor's or Master's degree in
  Computer Science, Engineering, or related field
  .
• 5+ years
  of experience in
  Site Reliability, DevOps, or Performance Engineering
  roles.
• Proven hands-on experience with
  APM tools
  such as
  Elastic APM, Datadog, Dynatrace, New Relic, or AppDynamics
  .
• Expertise in the
  Elastic Stack (Elasticsearch, Logstash, Kibana, Beats)
  for logging, monitoring, and APM.
• Deep understanding of
  SRE principles
  ,
  DevOps methodologies
  , and
  Production Support operations
  .
• Strong scripting ability in
  Python, Bash, or PowerShell
  for automation and analysis.
• Solid grasp of
  Linux/Unix systems
  ,
  networking fundamentals
  , and
  distributed system architecture
  .
• Experience with
  containerization (Docker)
  and
  orchestration (Kubernetes)
  .
• Excellent analytical, problem-solving, and collaboration skills, with the ability to communicate effectively in a global team.

Preferred Skills

• Experience with
  Infrastructure as Code (IaC)
  tools such as
  Terraform, Ansible, or Chef
  .
• Familiarity with
  cloud-native services
  (AWS, Azure, or GCP) and
  serverless architectures
  (AWS Lambda, Azure Functions).
• Knowledge of
  CI/CD tools
  like
  GitHub Actions, Azure DevOps, or Jenkins
  .
• Understanding of other observability pillars, including
  metrics (Prometheus)
  and
  logging
  .
• Experience working in
  agile environments
  .

Why NOV

At NOV, we combine over 150 years of innovation with cutting-edge technology to power the global energy industry.

You'll join a global engineering team that values
collaboration, curiosity, and continuous improvement
— giving you the opportunity to make a real impact on systems that matter.