Coordinator, Learning Management System

Coordinator, Learning Management System – Santa Ana, Costa Rica

Do you want to help train specialist teams that play a key role in tackling money laundering and other financial crimes? Are you enthused by working collaboratively at international level and across all levels of seniority? Then join Western Union as a Coordinator, Learning Management System.

Western Union powers your pursuit.

In this role you will be responsible for supporting users of Western Union Agent Academy (Totara LMS) for Agents across the globe. Also, you will be responsible for activities related to content and country deployments, including making sure user experience is not impacted with unnecessary issues or course miss behavior.

Role Responsibilities

• You will be required to support the management of the courses and resources within the LMS ensuring that materials are uploaded correctly and are accessible to users. Collaborate with activities related to content and country deployments. Conduct training assignments.
• Performing training assignments. Also includes answering questions about platform features and capabilities.
• Maintain documentation for processes, procedures, and frequently asked questions to assist users and coordinate support efforts.

Role Requirements

• Bachelor's Degree or equivalent will be desirable.
• Mid-to-advanced level knowledge of Learning Management Systems and Learning Technology will make you stand out.
• Hands-on experience in LMS IT support, Customer Service or similar fields would be an advantage.
• Strong analytical and data management skills.
• Reporting in Excel
• Strong written and spoken English language skills (from B2 level).
• Ability to operate in a fast-paced and dynamic environment with a high-energy team supporting customers' questions and needs.
• Good communication and collaboration skills.
• Customer and problem-solving oriented attitude are expected.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.