Licensing Fulfillment Specialist
hace 16 horas
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Licensing Fulfillment Specialist
Acts as an consultant to deliver strategic client solutions that extends the usage of JCI's products through the clients organization. Stays abreast on latest industry trends and leverages knowledge of industry to assist clients. Conducts analyses, develops recommendations, presents analyses and recommendations to clients and coach them through the pre and post-sale processes. May work with sales team to act as product expert during the pre-sales process. May act as the voice of customer to help prioritize new product development opportunities. University degree and 1 year suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.
What will you do?
The Licensing Fulfillment Specialist ensures accurate and compliant license order fulfillment while supporting customers and internal teams throughout the fulfillment lifecycle. The role is critical in maintaining seamless processes across Salesforce and SAP systems and plays a key part in fulfilling high-volume licensing and support agreements for Access Control Video Surveillance (ACVS) brands globally. As an essential partner to internal sales and external procurement teams, the Licensing Fulfillment Specialist manages the maintenance and global distribution of software agreements and licenses with efficiency, accuracy, and timely delivery.
How will you do it?
- Manage high-volume licensing requests with a focus on prioritizing urgent and revenue-sensitive orders
- Review licensing orders to ensure accuracy and compliance with item, pricing, and trade requirements
- Reject non-compliant items and escalate issues to Customer Service for resolution
- Collaborate cross-departmentally to resolve licensing, billing, and order discrepancies
- Lead the resolution of licensing fulfillment issues end-to-end, including identification, investigation, follow-up, and documentation
- Process changes to existing licenses using licensing tools
- Create new licenses and generate license fulfillment confirmations
- Deliver orders via Salesforce by distributing license confirmations to customer purchasing contacts
- Finalize delivery in SAP to release orders for invoicing
- Prepare files for processing bulk order quotes
- Ensure timely delivery of license keys in response to order fulfillment
- Resolve and close Salesforce cases related to license order issues
- Maintain clear, accurate documentation, system and customer data, and audit-ready records within licensing tools and Salesforce cases
- Support the team by ensuring processes, procedures, and training related to licenses and software support agreements are clearly communicated
- Record recurring issues, process gaps, and improvement opportunities to enhance operational efficiency and support knowledge sharing
- Partner with internal teams to ensure consistent use of best practices
- Support the license and support agreement sales process by distributing requests to sales representatives for review
What do we look for?
- Proficiency with Microsoft applications (Excel, Outlook, Teams, etc.)
- Familiarity with Salesforce
- Familiarity with SAP (preferred)
What do we offer?
Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
-
Global Trade Compliance Specialist
hace 2 días
San Pedro Garza García, Nuevo León, México Allyn International A tiempo completoAllyn International is in search of an Entry-Level Global Trade Compliance Specialist to grow within our Trade Department in either our Monterrey, Mexico location out of San Pedro Garza García. Allyn is a privately held professional services firm established in 1992. We provide high-quality, customer-centric services and solutions for the global...
-
Order Handling Specialist for ELECTRIFICATION
hace 2 días
San Pedro Garza García, Nuevo León, México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Order Management Lead Your...
-
International Operations Agent III
hace 2 días
San Pedro Garza García, Nuevo León, México AIT Worldwide Logistics, Inc. A tiempo completoSobre AITAIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global...
-
International Operations Agent III
hace 17 horas
San Pedro Garza García, Nuevo León, México AIT Worldwide Logistics A tiempo completoSobre AITAIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global...
-
San Pedro Garza García, México ABB A tiempo completoPlanning & Fulfillment Specialist for Electrification Join to apply for the Planning & Fulfillment Specialist for Electrification role at ABB At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t...
-
Planning & Fulfillment Specialist for Electrification
hace 1 semana
San Pedro Garza García, México ABB A tiempo completoPlanning & Fulfillment Specialist for Electrification Join to apply for the Planning & Fulfillment Specialist for Electrification role at ABB At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t...
-
Order Fulfillment Specialist
hace 6 días
San Pedro Garza García, México Johnson Controls International A tiempo completo**Job Description**:**Unleash your potential with the Johnson Controls team!**As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries...
-
San Pedro Garza García, México ABB Schweiz AG A tiempo completoPå ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what...
-
Planning & Fulfillment Specialist for Electrification
hace 1 semana
San Pedro Garza García, México ABB Schweiz AG A tiempo completoPå ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what...
-
Licensing & Submissions Specialist
hace 7 días
San Miguel Zinacantepec, México Maxima Apparel A tiempo completoA leading apparel company in Zinacantepec is seeking a detail-oriented Licensing Analyst to manage licenses and support product approvals. The role involves ensuring regulatory compliance and collaborating with internal teams to meet objectives. Ideal candidates will have an undergraduate degree in business or a related field, over 2 years of experience, and...
-
Planning & Fulfillment Specialist for ELECTRIFICATION
hace 4 semanas
San Pedro Garza Garcia, México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Planning &...
-
Global Trade Compliance Specialist
hace 1 semana
San Pedro Garza García, México Allyn International Services, Inc. A tiempo completoAllyn International is in search of an Entry-Level Global Trade Compliance Specialist to grow within our Trade Department in either our Monterrey, Mexico location out of San Pedro Garza García. Allyn is a privately held professional services firm established in 1992. We provide high-quality, customer-centric services and solutions for the global...
-
Global Trade Compliance Specialist
hace 7 días
San Pedro Garza García, México Allyn International Services, Inc. A tiempo completoAllyn International is in search of an Entry-Level Global Trade Compliance Specialist to grow within our Trade Department in either our Monterrey, Mexico location out of San Pedro Garza García. Allyn is a privately held professional services firm established in 1992. We provide high-quality, customer-centric services and solutions for the global...
-
Global Trade Compliance Specialist
hace 2 semanas
San Pedro Garza García, N. L., México Allyn International Services, Inc. A tiempo completoAllyn International is in search of an Entry-Level Global Trade Compliance Specialist to grow within our Trade Department in either our Monterrey, Mexico location out of San Pedro Garza García. Allyn is a privately held professional services firm established in 1992. We provide high-quality, customer-centric services and solutions for the global...
