IT Support Technician

hace 2 semanas

Tijuana, Baja California, México Flex A tiempo completo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Summary:

The "Technician, IT Support" will be based in ……., reporting to ……

This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

Responsibilities:

  • Performs the installation, repair, and preventative maintenance of personal computer and related systems.
  • Configure cellular phones for end users to meet corporate specifications
  • Assists in determining suitable software to meet user requirements.
  • Manage required supplies for printers (not to include paper).
  • Install software, patches, and updates on desktops, laptops.
  • Keep accurate tracking of all assets supported by Deskside.
  • Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
  • Provide 1st line technical support for end-user's computers hardware and software, printers, and its network connectivity.
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user's computers.
  • Assist Network Administrator/Analyst to troubleshoot end-users' network-related issues.
  • Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.
  • Performs image builds for use on all desktop and laptops.

Qualifications:

  • An associate degree is preferred or equivalent experience and training.
  • Typically requires familiarity with desktop systems and peripherals.
  • General knowledge of PC architecture (hardware and software).
  • Exposure to Windows 10,11. Mac OS, Android and IOS, Knowledge of imaging processes used for deployment of PCs in standard environments.
  • Adherence to prescribed helpdesk procedures.
  • Troubleshooting and problem-solving skills.
  • Microsoft Certified Systems Engineer a plus.
  • Scope and impact are limited to specific work area. Proactively assists supervisor in reaching goal/targets of line or department.
  • Normally receives general instructions on routine work, detailed instructions on new assignments.
Job CategoryIT

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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