LATAM Payroll Analyst

Our Global Payroll department is looking for an experienced self-motivated system savvy LATAM Payroll Analyst to join our team. Reporting to the Sr Manager Global Payroll, the LATAM Payroll Analyst will work closely with the Accounting, People Ops and Benefits teams. The LATAM Payroll Analyst will be responsible for assisting with the coordination of all LATAM payroll cycles and payroll associated tasks. 

• Perform a variety of payroll functions in preparation, distribution, and reporting of payroll.  Ensuring compliance with all applicable regulations. 

• Ensure the accurate and timely end to end processing of payroll in LATAM region

• Provide prompt, friendly, and efficient customer service to employees who have questions regarding their pay, deductions, or the payroll process.

• Assist with all payroll related audits & SOX compliance by adhering to internal control requirements, maintaining updated documentation for all payroll related processes.

• Process and complete all year-end activities to ensure compliance with regard to filing reports, remittances and returns with appropriate tax authorities.

• Other duties may be assigned. 

• Requires a minimum of 3+ years' experience with full-cycle payroll processing in LATAM countries.(e.g. Brazil and Mexico)

• Experience in termination Calculation, Holidays, Tax, e-Social, FGTS, INSS, IMSS, SURA, Infonavit, etc.

• 3 years Accounting/Finance background or similar college diploma/degree.

• Payroll qualification/certification preferred.

• Experience working in a high-tech, high-growth company preferred 

• Workday experience is a plus.

• Current experience and in-depth knowledge of payroll systems and reporting functions

• Intermediate to advanced Excel skills (VLOOKUPs, pivot tables, etc.) and strong overall computer literacy

• Excellent written and verbal communication skills with strong problem-solving abilities

• Strong customer service mindset with the ability to work collaboratively and build effective working relationships

• Ability to thrive in a fast-paced, high-growth environment; strong multitasking skills and adaptability to shifting priorities

• Highly organized with strong attention to detail and accuracy

• Energetic, self-motivated, "can-do" attitude with the ability to hit the ground running

• Portuguese/Spanish language skills and understanding of Mexico legal requirements are a plus

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.