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Automation General Manager
hace 2 días
Who We Are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What We Need
The Automation General Manager is a hands-on technical leader responsible for ensuring the performance, reliability, and uptime of Symbotic's highly automated warehouse system—including but not limited to automated adapters, vertical lifts, robotic vehicles ("bots"), conveyors, controls, and supporting infrastructure. This role combines advanced electro-mechanical troubleshooting with strong people leadership, ownership of preventive and corrective maintenance programs, continuous improvement initiatives, and close cross-functional alignment with Operations, Engineering, SRTE, and customer teams.
This leader monitors the health of Symbotic's automation ecosystem, leads root-cause problem solving, and ensures long-term corrective actions to strengthen system stability. The Automation General Manager develops and empowers a high-performing maintenance team while sustaining a strong culture of safety, technical excellence, and system reliability within a high-volume distribution environment.
What You'll Do
- Serve as the primary Symbotic leader on-site, ensuring exceptional service delivery and maintaining strong relationships with customer counterparts.
- Lead, mentor, and develop a high-performing operations and technical team—including automation technicians, system operators, and support staff.
- Foster a collaborative, positive work environment that encourages innovation, cross-functional partnership, and continuous learning through coaching, training, and development opportunities that strengthen technical and leadership capability.
- Drive a culture of continuous improvement focused on safety, quality, reliability, and system throughput.
- Oversee daily operations of Symbotic's automated system, including robotics, electrical and mechanical subsystems, and integrated software platforms.
- Conduct system performance assessments, analyze cause-and-effect relationships across automation workflows, and drive corrective actions and continuous improvement initiatives.
- Monitor performance metrics across safety, quality, throughput, uptime, and cost, providing clear reporting to customers and internal teams.
- Communicate operating plan targets, action plans, and progress updates to the site team according to the plan of record.
- Lead the execution of the site's operating plan, ensuring alignment to financial commitments, KPIs, and reliability targets.
- Lead root-cause analysis, corrective action planning, and reliability improvements across electrical, mechanical, and software-based automation components.
- Partner with engineering, technical support, and R&D to escalate, diagnose, and resolve complex automation, controls, electrical, or mechanical issues.
- Systems thinking including high-level control architecture (PLC → WES → WMS → customer systems) and how disruptions in one layer affect overall system flow.
- Interpret automation system telemetry and translate performance insights into operational strategies and staffing decisions.
- SQL, Linux, Python data analytic report building experience.
- Maintenance and facility management experience.
- Ensure compliance with all safety regulations and company policies; uphold a culture where automation and system safety are foundational.
What You'll Need
- Bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, Engineering (Electrical, Mechanical, Robotics), Business Administration, or equivalent work experience required.
- Minimum of 7 years of functional management and direct supervisory experience within a technology-driven or automated operations environment.
- Minimum of 5 years of direct leadership experience in operations, maintenance, automation, robotics, or system reliability.
- Strong knowledge of logistics, material handling systems, inventory control, and automated manufacturing or distribution environments.
- Demonstrated ability to lead change, drive process improvements, and manage complex technical operations.
- Strong understanding of operational metrics, system performance management, and continuous improvement methodologies.
- Experience working with automated systems, controls, electrical & mechanical systems, PLCs, robotics, and integrated software platforms are strongly preferred.
- Budget preparation and control experience.
- Business English fluent.
Our Environment
- Up to 10% of travel may be required; travel during onboarding/training will be up to 60%. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.
- Ability to climb stairs and work in heights.
- You will regularly be near railings that are high off the ground.
- Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.
- The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. Where you may need to be able to stand, climb, balance, stoop, kneel, crouch, or crawl.
- Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.
- Perform additional duties as required by leadership
Lo que necesitamos
El
Gerente General de Automatización
es un líder técnico práctico responsable de garantizar el desempeño, la confiabilidad y el tiempo de actividad de los sistemas de almacén altamente automatizados de Symbotic, incluidos, entre otros, adaptadores automatizados, elevadores verticales, vehículos robóticos ("bots"), transportadores, controles e infraestructura de soporte. Este puesto combina diagnóstico electromecánico avanzado con un sólido liderazgo de personas, la gestión de programas de mantenimiento preventivo y correctivo, iniciativas de mejora continua y una estrecha alineación interfuncional con los equipos de Operaciones, Ingeniería, SRTE y del cliente.
Este líder supervisa la salud del ecosistema de automatización de Symbotic, lidera la resolución de problemas mediante análisis de causa raíz y garantiza acciones correctivas a largo plazo para fortalecer la estabilidad del sistema. El Gerente General de Automatización desarrolla y empodera a un equipo de mantenimiento de alto desempeño, manteniendo una sólida cultura de seguridad, excelencia técnica y confiabilidad del sistema dentro de un entorno de distribución de alto volumen.
Lo que harás
- Actuar como el principal líder de Symbotic en el sitio, garantizando una prestación de servicios excepcional y manteniendo relaciones sólidas con las contrapartes del cliente.
- Liderar, orientar y desarrollar un equipo de operaciones y técnico de alto desempeño, incluidos técnicos de automatización, operadores de sistemas y personal de soporte.
- Fomentar un entorno de trabajo colaborativo y positivo que incentive la innovación, la colaboración interfuncional y el aprendizaje continuo mediante coaching, capacitación y oportunidades de desarrollo que fortalezcan las capacidades técnicas y de liderazgo.
- Impulsar una cultura de mejora continua enfocada en la seguridad, la calidad, la confiabilidad y el rendimiento del sistema (throughput).
- Supervisar las operaciones diarias del sistema automatizado de Symbotic, incluidos los subsistemas robóticos, eléctricos y mecánicos, así como las plataformas de software integradas.
- Realizar evaluaciones del desempeño del sistema, analizar relaciones de causa y efecto a lo largo de los flujos de trabajo de automatización e impulsar acciones correctivas e iniciativas de mejora continua.
- Monitorear métricas de desempeño relacionadas con seguridad, calidad, throughput, tiempo de actividad y costos, proporcionando reportes claros a clientes y equipos internos.
- Comunicar los objetivos del plan operativo, los planes de acción y los avances al equipo del sitio conforme al plan establecido.
- Liderar la ejecución del plan operativo del sitio, asegurando la alineación con los compromisos financieros, los KPIs y los objetivos de confiabilidad.
- Dirigir el análisis de causa raíz, la planificación de acciones correctivas y las mejoras de confiabilidad en componentes de automatización eléctricos, mecánicos y basados en software.
- Colaborar con ingeniería, soporte técnico e I+D para escalar, diagnosticar y resolver problemas complejos de automatización, controles, sistemas eléctricos o mecánicos.
- Aplicar pensamiento sistémico, incluyendo la arquitectura de control de alto nivel (PLC → WES → WMS → sistemas del cliente) y cómo las interrupciones en una capa afectan el flujo general del sistema.
- Interpretar la telemetría de los sistemas de automatización y traducir los conocimientos de desempeño en estrategias operativas y decisiones de dotación de personal.
- Experiencia en creación de reportes analíticos de datos utilizando SQL, Linux y Python.
- Experiencia en mantenimiento y gestión de instalaciones.
- Garantizar el cumplimiento de todas las regulaciones de seguridad y políticas de la empresa, manteniendo una cultura donde la seguridad de la automatización y del sistema sea fundamental.
Lo que necesitarás
- Licenciatura en Logística, Cadena de Suministro, Manufactura, Automatización Industrial, Ingeniería (Eléctrica, Mecánica, Robótica), Administración de Empresas o experiencia laboral equivalente requerida.
- Mínimo de 7+ años de experiencia en gestión funcional y supervisión directa dentro de un entorno de operaciones automatizadas o impulsadas por tecnología.
- Mínimo de 5+ años de experiencia directa de liderazgo en operaciones, mantenimiento, automatización, robótica o confiabilidad de sistemas.
- Sólido conocimiento de logística, sistemas de manejo de materiales, control de inventarios y entornos automatizados de manufactura o distribución.
- Capacidad demostrada para liderar el cambio, impulsar mejoras de procesos y gestionar operaciones técnicas complejas.
- Fuerte comprensión de métricas operativas, gestión del desempeño de sistemas y metodologías de mejora continua.
- Se prefiere ampliamente experiencia trabajando con sistemas automatizados, controles, sistemas eléctricos y mecánicos, PLCs, robótica y plataformas de software integradas.
- Experiencia en preparación y control de presupuestos.
- Inglés de negocios fluido.
Nuestro entorno
- Puede requerirse hasta un 10 % de viajes; durante la incorporación/capacitación, los viajes pueden ser de hasta un 60 %. Los empleados deben contar con una licencia de conducir válida y la capacidad de conducir y/o volar a ubicaciones de clientes.
- El empleado es responsable de contar con una tarjeta de crédito y gestionar los gastos de manera personal para su reembolso quincenal.
- Capacidad para subir escaleras y trabajar en alturas.
- Estará regularmente cerca de barandales ubicados a gran altura sobre el suelo.
- Sujeto a condiciones ambientales; protegido de las inclemencias del clima, pero no necesariamente de cambios de temperatura. Debe ser capaz de trabajar en temperaturas que van de 105° a 32° Fahrenheit.
- El empleado deberá trabajar de forma rutinaria a alturas de hasta 45 pies y en áreas restrictivas de 24 pulgadas, lo que puede requerir estar de pie, subir, mantener el equilibrio, agacharse, arrodillarse, ponerse en cuclillas o gatear.
- Debe cumplir con todos los requisitos y protocolos de seguridad, incluidos, entre otros, los protocolos de bloqueo y etiquetado (Lockout/Tagout) y los protocolos de protección contra caídas.
- Realizar funciones adicionales según lo requiera el liderazgo.
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.