Technical Support Engineer 10544

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Technical Support Engineer to Coupa:
As a Technical Support Engineer, you play a critical role in delivering a world-class support experience to enterprise customers leveraging Coupa's industry-leading procurement and spend management platform. You'll be part of a dynamic global team focused on resolving issues, sharing knowledge, and driving customer success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. Your primary focus will be direct customer support, case handling and issue resolution. You will be customer facing and work closely with technical and non-technical stakeholders to troubleshoot and resolve second-line support requests in a timely and effective manner.

What You'll Do:

• Answer 'how to' technical and application configuration questions to our enterprise customers
• Assist in troubleshooting 1st and 2nd level technical issues
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
• Be responsible for customer production environments
• Build 'knowledge articles' in Coupa's knowledge base for customers' use

What You'll Bring To Coupa:

• 3+ years of experience in enterprise-level technical support, ideally in a SaaS or procurement software environment
• Excellent written and verbal communication skills
• Strong technical knowledge, including SQL, MYSQL, Linux, Unix, and familiarity with other Operating Systems
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
• Ability to articulate solutions to complex technical problems clearly and simply
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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