Microsoft 365 Support Engineer

hace 4 días

Tijuana, Baja California, México ITJ A tiempo completo

Position Summary

A highly skilled
MS 365 Administrator
with 3 years of hands-on experience managing and supporting Microsoft 365 environments. The ideal candidate will have deep expertise in Microsoft cloud services, including Azure Active Directory, Exchange Online, SharePoint Online, Teams, Intune, and OneDrive. In this role, you will be responsible for ensuring the performance, security, and reliability of Office 365. You will also serve as a senior technical resource and provide strategic guidance to the organization.

Key Responsibilities

  • Own, administer, and manage Microsoft 365 services:
    SharePoint, Teams,
    Exchange, OneDrive, & Intune, etc.
  • Active directory
    administration, SailPoint - IAM
    plus
    .
  • Manage user access, licenses, permissions, and security configurations
  • Provide status updates and closure notes to end users
  • Manage Office 365 support calls with Microsoft as needed
  • Managing administrative SharePoint and Teams tasks such as creating sites and granting access.
  • Providing users support to SharePoint and Teams regarding access issues and operational requests.
  • Monitor health and performance using Microsoft 365 Admin Center and PowerShell
  • Implement and enforce security policies following change management process
  • Provide Tier 1-3 support for Microsoft 365 issues and service requests
  • Lead or support M365 migrations, deployments, upgrades, and tenant-to-tenant integrations
  • Automate administrative tasks using PowerShell and Microsoft Graph API
  • Collaborate with Cybersecurity on governance, policy creation, and long-term roadmap planning
  • Stay informed on Microsoft roadmap changes and drive feature adoption
  • Alert the IT team when outages affect the tenant
  • Develop user training and maintain documentation
  • Lead the research, evaluation, and deployment of new productivity and collaboration tools
  • Provide senior-level technical leadership for M365
  • Act as a liaison between end users, vendors, and internal teams as needed
  • Engage regularly with client stakeholders
  • Perform routine maintenance and support in hybrid and cloud-based Microsoft environments

Qualifications

Required Qualifications

  • 3 to 4 years of IT experience with at least 2 years focused on MS 365 administration.
  • Proven experience managing Microsoft 365 core services (Exchange Online, SharePoint, Teams, etc.)
  • Strong understanding of Azure Active Directory and cloud identity management
  • Excellent problem-solving and critical-thinking abilities
  • Strong interpersonal, verbal, and written communication skills
  • High level of self-motivation, energy, and attention to detail
  • Comfortable working with both technical and non-technical client stakeholders

Preferred Qualifications

  • Microsoft 365 administrator certifications
  • Experience in a managed services or client-facing support environment
  • Familiarity with hybrid Microsoft environments and directory sync
  • Previous exposure to IT project planning and coordination across teams

Benefits

  • 100% payroll scheme
  • 20 days - Christmas bonus
  • 12 days of vacation per year
  • 8% (cap) saving fund
  • 11% (cap) of food coupons
  • IDEX Bonus (Rate fix to 19.25 MXN - Only team members in the Baja)
  • Employer-paid medical and life insurance; medical insurance for employees.
  • Education reimbursement (Up to $54,000 per year)
  • 30% vacation bonus
  • 10 days of paternity leave
  • Work at Home Bonus for office equipment 1-time MXN 5,000

Apply now or send your resume to

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