Fraud Detection Analyst

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Estamos buscando un Fraud Detection Analyst para unirse a nuestro equipo en Didi. En este rol buscamos un analista con experiencia en gestión de riesgos para operar las alertas de las transacciones con tarjeta de crédito, ponerse en contacto con el titular de la tarjeta para confirmar la información de la transacción, resolver problemas de autorizaciónes y responder a métricas de pérdidas clave mientras se mantiene una experiencia de usuario positiva.

• Recibir y realizar llamadas de clientes para validar transacciones sospechosas.

• Garantizar altos niveles de servicio al cliente

• Verificar la identidad de los clientes a través de métodos de autenticación.

• Evaluar la validez de las transacciones de riesgo en función de patrones de comportamiento y alertas del sistema.

• Ofrecer soluciones rápidas y precisas para resolver problemas de bloqueos y garantizar la seguridad de las cuentas.

• Documentar las interacciones y acciones tomadas en el sistema para mantener un registro detallado.

• Colaborar con otros equipos internos para resolver casos complejos y mejorar los procesos de detección de fraude.

• Analizar tendencias de fraude para identificar posibles mejoras en los procedimientos de prevención.

• Mitigar riesgos para evitar pérdidas

• Trabajar con el equipo de investigación, estrategia, y servicio al cliente para revisar y auditar los falsos positivos de las reglas de riesgo para mejorar la experiencia del usuario.

Buscamos a profesionales con experiencia en atención al cliente y prevención de fraudes (al menos 1 año de experiencia en gestión de riesgos de transacciones con tarjetas de crédito o detección de fraude) que puedan manejar situaciones bajo presión, mantener la calma, tener horario flexible y ofrecer un servicio excepcional mientras protegen la integridad de nuestras operaciones. Si tienes habilidades excepcionales de comunicación, una sólida comprensión de las técnicas de prevención de fraude y un enfoque orientado al cliente, te invitamos a postularte.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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