Senior Associate, HR Delivery

hace 3 días

Ciudad de México, Ciudad de México Capital One A tiempo completo
WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Associate, HR Delivery

The HR Operations Senior Associate must have the ability to take a holistic, integrated approach to drive critical talent work to customers, leading multiple efforts from design to delivery. They will build rapport across a vast array of partners and stakeholders by leveraging excellent communication skills, proactively addressing dependencies, and inspiring action amongst the team.

What You'll Do:

  • Create structure, communication channels, and frameworks within the HR team in support of the full Team of Capital One Associates in Mexico

  • Answer general associate inquiries and work with partner groups and stakeholders to bring problems to full resolution

  • Build monitoring mechanisms, analyze feedback and effectiveness metrics, and identify opportunities for HR process improvements

  • Facilitate and enable team productivity including identification of key dependencies and resources needed to execute on prioritized efforts

  • Collaborate with peers, partners and stakeholders to elevate projects in flight and gather critical context 

  • Look ahead to identify obstacles and make recommendations to drive future improvements to enhance impact, value and sustainability

Basic Qualifications

  • High School Diploma

  • At least 2 years of experience with Excel and developing data-based stories in PowerPoint or Slides

  • At least 1 year of experience in Human Resources

  • At least 1 year of experience in Project Management or at least 1 year of experience in Process Management

Preferred Qualifications

  • Bachelor's Degree

  • Professional Human Resources Certification or Project Management Professional Certification

  • 2+ years of experience in Human Resources

  • 2+years of experience in Project or Process Management

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. 

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

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