Director of Operations

The Director of Operations will oversee the full operational strategy and execution of an ultra-luxury residential development and world-class golf resort. This executive leader will be responsible for
all operational departments
, ensuring seamless performance across
real estate development, hospitality services, sales, finance, construction coordination, estate management, and owner relations
.

In the absence of the Project Director, this role will act as the
primary decision-maker and second-in-command
, representing the project at the highest level with internal and external stakeholders.

This position requires a
proven track record in ultra-luxury environments
, strong financial acumen, operational excellence, and international leadership experience.

Key Responsibilities

Strategic & Operational Leadership

• Lead, supervise, and integrate all operational departments (development, construction support, sales, marketing, finance, HR, hospitality, golf operations, estate management).
• Develop and implement operational strategies to drive profitability, efficiency, and service excellence.
• Ensure alignment between development phases, sales goals, and operational readiness.
• Act as Project Director during his/her absence, with full decision-making authority.

Financial & Business Performance

• Monitor and manage P&L, operating budgets, CAPEX/OPEX, and financial forecasting.
• Identify revenue opportunities and cost optimization strategies across all business units.
• Partner with finance to prepare performance reports and executive presentations.
• Ensure ROI on every operational initiative and development phase.

Sales & Revenue Strategy

• Oversee the luxury real estate sales strategy in alignment with market trends.
• Collaborate with marketing and sales teams to position the development to UHNW buyers.
• Drive cross-functional coordination between sales, operations, and guest/owner experience.
• Support pricing strategies, revenue modeling, and high-end buyer relations.

Experience & Service Excellence

• Ensure world-class service standards across residential, golf, hospitality, and lifestyle programs.
• Implement ultra-luxury operational protocols, SOPs, and Forbes/Five-Star level standards.
• Collaborate with architects, designers, and hospitality consultants to maintain brand vision.

Team & Stakeholder Management

• Build, mentor, and lead high-performing multidisciplinary teams.
• Establish strong relationships with investors, ownership groups, contractors, and strategic partners.
• Represent leadership in executive meetings and project updates.
• Create a culture of accountability, innovation, and excellence.

Requirements & Qualifications

Minimum 7 years of experience in operations leadership
(real estate, hospitality, resorts, or mixed-use developments).

Minimum 4 years of experience in luxury real estate or resort sales leadership.

Proven background in ultra-luxury environments (hospitality, real estate, private clubs, or integrated developments).

International experience in at least 3 different countries
(mandatory).

Strong financial and operational management skills
(P&L, budget, forecasting, ROI analysis).

Experience leading large, multidisciplinary teams.

Ability to operate strategically while executing with precision.

Bilingual preferred (English + Spanish). Third language is a plus.

Exceptional leadership, communication, and stakeholder management skills.

Preferred Experience

• Development or opening of luxury resorts, golf communities, or branded residences.
• Collaboration with UHNW clients, private owners, or high-end real estate investors.
• Familiarity with international standards such as
  Forbes, AAA Five Diamond, or branded luxury residences
  .
• MBA or advanced degree in Business, Hospitality, Real Estate, or similar (preferred).

What We Offer

• Opportunity to lead one of the most exclusive residential and golf developments in the region.
• Executive-level decision-making authority and succession potential.
• Competitive compensation package with performance-based incentives.
• International, innovative, and luxury-focused work environment.

This is a rare opportunity to shape an iconic ultra-luxury development and lead operations at the highest level of excellence.