Virtual Concierge

About Us

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We are tech-driven, with a customer-first philosophy, our knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.

HBX Group comprises of the best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

That is why HBX Group launched
The Luxurist
, the world's first comprehensive luxury travel ecosystem designed exclusively for travel professionals.
The Luxurist
believes luxury travel deserves cutting edge tools, technology, and support. With seamless booking, AI-driven itinerary planning, and dedicated concierge support,
The Luxurist
empowers travel advisors to craft impeccable experiences while giving luxury hotels the visibility they deserve.

The Luxurist
is redefining what is possible in luxury travel, JOIN US in shaping the future.

Mission

As a Travel Experience Executive, you will be responsible for providing superlative, personalized service through multiple communication channels, including telephone, chat, email, and WhatsApp, ensuring a seamless experience for our luxury clientele across varied interactions.

Responsibilities

• Address and fulfil both simple and complex client requests with adherence to our quality standards and timeframes.
• Customize services to meet client needs while simplifying their day-to-day activities.
• Provide expert advice and recommendations and anticipate our client expectations.
• Deliver services that meet the exceptionally high standards expected by our luxury clients.
• Onboard, build and sustain strong, trust-based relationships with clients, gaining a deep understanding of their preferences and characteristics.
• Continuously enrich our vendor database and develop a comprehensive knowledge of these various suppliers to efficiently fulfil orders and reservations on behalf of our clients.
• Work closely with a demanding and ambitious team dedicated to delivering top-tier service to luxury clients.

Profile

The ideal candidate will:

• Ideally hold a degree in Tourism Management, Business Management, or related fields.
• Have experience in customer service and the luxury sector, preferably within the travel and/or hospitality industry.
• Be passionate about client satisfaction and attentive to detail and quality of service.
• Possess excellent interpersonal skills to interact professionally with various stakeholders.
• Be capable of working autonomously and managing multiple tasks simultaneously.
• Adhere strictly to deadlines and demonstrate dynamism, perseverance, tact, and diplomacy.
• Be proactive, offer sensible solutions and innovative proposals.
• Exhibit fluency in both written and spoken Spanish and English
• Be comfortable using communication and computer tools, including telephone, chat, email, and WhatsApp.

Additional Requirements

• Flexible working hours, including evenings and weekends, to accommodate diverse client needs and time zones.
• A willingness to work as part of a team in a new exciting project and fast-paced, luxury-focused environment.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference