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About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Marketing Analyst is responsible for supporting new product launches by analyzing performance, identifying friction points, and providing actionable insights to drive marketing strategies, while delivering analytical expertise and operational support to the Marketing Manager and cross-functional teams.
Key Responsibilities
- Support the detection and tracking of issues, bugs, customer pain points, and operational gaps that impact marketing performance or user experience.
- Provide data-driven recommendations to guide the prioritization of marketing improvements and cross-functional initiatives.
- Conduct user, market, and performance research, synthesizing insights from dashboards, customer feedback, surveys, and experiments (A/B tests).
- Analyze customer behavior and operational processes, identifying opportunities to streamline communication and improve customer understanding.
- Assist in initiatives aimed at reducing card declines, providing analytical support and insights for the Fraud, Risk, and Marketing teams.
- Prepare reports, dashboards, and performance summaries to support decision-making for the Marketing Manager and leadership.
- Collaborate closely with Product, CX, Insights, and Risk teams, ensuring alignment and visibility on customer trends and issues.
- Maintain updated FAQs on the app and website for all products and countries.
Qualifications
- Bachelor's degree in Marketing, Business Administration, Data Analysis, Economics, or a related field.
- 2–4 years of experience in Marketing Analytics, Growth, CRM, or Business Intelligence.
- Strong analytical skills with experience using BI tools, building dashboards, monitoring KPIs, and performing funnel analysis.
- Ability to translate data into actionable insights to support marketing strategies and decision-making.
- Familiarity with marketing funnels, customer segmentation, lifecycle marketing, and experimentation methodologies.
- Experience with CRM platforms, marketing automation tools, Zendesk, and chatbot solutions.
- Intermediate SQL skills, including joins, basic CTEs, case when, aggregations, and table manipulation.
- Excellent communication skills and the ability to collaborate effectively in cross-functional environments.
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellnes perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
