Bilingual Customer Service Representative

hace 7 días

Tlaquepaque Jal, México Capital Humano Superior A tiempo completo
Capital Humano Superior busca Bilingual Customer Service Representative en San Pedro Tlaquepaque, Jalisco

Are you passionate about delivering exceptional customer support and ensuring smooth order management? Join our team as aBilingual Customer Service Representativeand play a key role in guaranteeing customer satisfaction through effective communication, timely issue resolution, and strong coordination across internal teams.

Key Responsibilities:

  • Communicate with customers via phone and email regarding inquiries, status updates, tracking numbers, and proof of delivery.
  • Assist customers by improving delivery dates and managing urgent requests in SAP.
  • Investigate and resolve service-related complaints or errors in collaboration with internal and external stakeholders.
  • Work cross-functionally with other departments to ensure customer satisfaction.
  • Research and prepare annual inventory rotations.
  • Contact customers regarding shipping issues or material shortages.
  • Provide quotes to assigned accounts as needed.
  • Receive, enter, and verify orders from end customers, manufacturer reps, authorized distributors, or direct sales.
  • Coordinate with document owners to resolve questions, inconsistencies, or missing information.
  • Cross-check entered data with original documents to detect errors.

Requirements:

  • Minimum 2 years of experience in customer service.
  • Fluent English (spoken and written).
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Experience using SAP.
  • Valid U.S. VISA (preferred).

What We Offer:

  • Monthly gross salary:$20,000- $25,000 MXNaccording to skills.
  • Annual performance bonus.
  • Major medical insurance.
  • Life insurance.

Benefits:

  • 12 vacation days.
  • 65% vacation premium.
  • 30-day Christmas bonus.
  • Grocery vouchers.
  • Savings fund.

Nivel de educación deseada:

Media Superior

Nivel de experiencia deseada:

Nivel Experto

Función departamental:

Atención al cliente

Industria:

Fabricación Eléctrica / Electrónica

Habilidades:

  • Atención al detalle
  • SAP
  • Organización.
  • ingles

Esta vacante viene de la bolsa de empleo

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