Last Mile Optimization Manager, LMO

Description
Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.

The Last Mile Optimization team's primary mission centers on analyzing and designing on-road operational strategies, leveraging data-driven insights to enhance delivery efficiency. The Last Mile Optimization Manager serves as a crucial liaison between key stakeholders, including delivery station leadership, delivery programs, finance, planning and support teams, ensuring seamless communication and alignment on operational objectives. By implementing sophisticated productivity initiatives and establishing clear performance metrics, the team drives continuous improvement in on-road execution. This strategic approach enables the delivery network to maintain high service levels while maximizing operational efficiency and cost-effectiveness across the entire last-mile operation.

Key job responsibilities

• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to seek the best efficiency in our On road operations design
• Managing day-to-day relationships with multiple Delivery Stations and stakeholders
• Problem-solves for closing gaps between performance and goals
• Works with key business partners such as Planning, Fulfillment Experience , Finance, Business Coachs, Operations, ACES, HubDP, eDSP, and Topology
• Determinate optimal channel allocation volume with OTR Planning, Finance and Delivery programs
• Manage RIM-Scheduling process to guarantee optimal fleet design
• Establish Last Mile cost mechanism with Ops Regional and Finance
• Provide knowledge to OTR Managers during their Academy
• Delivery Per Paid Hours (DPPH) Regional POC to improve Operational Excellence execution
• On road evaluation projects to guarantee alignment along all the strategies, such us Speed, Cost, SPR, DPPH)
• Focus on Channel Allocation optimization, On-road operation projects and On road Operation Optimization

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A3009816