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Customer Success Manager – Based in Latin America

hace 3 semanas

Desde casa, México Scalewind LLC A tiempo completo

Part-Time | 20 hours per week | 4hrs a day | Eastern Time (ET)

We are seeking an experienced Customer Success Manager (CSM) to join the team. The ideal candidate will operate as the central communication hub between internal creative teams and high-touch client accounts.

This role is equal parts client relationship management, project oversight, and process stewardship. The CSM will be responsible for managing delivery timelines, maintaining alignment across departments, and elevating standards of execution through precision and accountability.

The ideal candidate will be Latin America–based, available during Eastern Time working hours, and bring exceptional attention to detail, ClickUp proficiency, and experience in project or account management within creative or course-building environments.

Day-to-Day Tasks Include but Are Not Limited To

Client & Project Management

  • Manage client relationships from onboarding through delivery
  • Lead monthly client calls and be their main point of contact
  • Coordinate internal handoffs between learning designers, graphic designers, video team, and portal managers
  • Book studio sessions and manage client logistics (travel, hotel, etc.)

Operational & Platform Oversight

  • Own and manage ClickUp workflows (tasking, deadlines, automations, status tracking)
  • Ensure internal processes are followed and adjusted for efficiency
  • Track status of deliverables using project tools and Google Sheets
  • Monitor and verify QA outputs across learning and client platforms

SOP Development & Internal Collaboration

  • Shadow the current Account Manager during onboarding
  • Help document SOPs not yet captured from live operations
  • Identify and close gaps in existing process documentation

Client Extension Support

  • Spot and escalate potential project extensions during scope expansions
  • Collaborate with internal team members to align on delivery timelines
  • Manage extension conversations (not sales), ensuring clients stay informed and aligned

Required Skills & Qualifications

  • ClickUp: Advanced experience required (task builds, dependencies, dashboard navigation)
  • Project Management: Proven ability to manage multiple client projects and creative team collaboration
  • Detail-Oriented Mindset: Exceptional at catching small errors, inconsistencies, and gaps in information or execution
  • Communication: Clear and confident written and verbal communication; capable of leading client Zoom calls independently
  • Course Platform Familiarity: Working knowledge of one or more LMS platforms
  • Culture Fit: Comfortable in a women-led, intuitive, and spiritual work environment

Preferred Background

  • Based in Latin America
  • Project management experience in creative, DFY agency, or online education environments
  • Familiarity with Slack, Google Workspace, and review/approval tools
  • Comfortable working asynchronously with multiple stakeholders
  • Bonus: Light automation or data skills (Zapier, Airtable, etc.)

Job Offer:

  • $628 monthly (Evaluation Period)
  • $650 monthly after 6 months (plus activation of benefits)
  • $672 monthly after 18 months

Benefits:

  • Monthly wellness benefits budget
  • Local gym membership allowance
  • Christmas gift, in behalf of the company
  • Birthday gift, in behalf of the company
  • Upskilling and personal development seminars
  • 10 PTO credits
  • Work from home set-up
  • Part-Time (with potential for Full-Time expansion)

NO TO FREELANCERS

WE DON'T CONTRACT "FREELANCERS". We only hire people who want a long term, stable job and role with a growth-focused company. We don't tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a "gig" or a "for now" thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don't want that to go to waste.

If you meet the qualifications and are interested, kindly complete the form provided below:

Job Type: Part-time

Pay: $35, $37,000.00 per month

Expected hours: 20 per week

Work Location: Remote