Operations Engineering

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role Operations Engineering

Role Purpose:

Seeking a highly skilled professional with working knowledge of the Power platform, extensive knowledge on design, database and Azure cloud platforms is a plus. Able to assist clients in implementing and maximizing the potential of the workflow automation solutions to meet their specific business needs; acting as a consultant to troubleshoot complex issues, train users, and ensure processes analysis is understood for solutions in HSBC.

Main Activities

• This role requires the candidate to be able to Analyze client process and to identify areas for improvement and potential opportunities for automation and improvements in process / workflow.

• Define project scope, and design optimal workflow solutions.

• Present technical solutions to stakeholders, explaining complex concepts in clear, understandable terms.

• Support business stakeholders in more than one time zones and, to work closely with internal US business partners, to provide face-to-face troubleshooting support if something breaks.

• Maintain business continuity and to provide confidentiality of information.

• Assess and articulate the impact of a change/incident of the Service/System.

• Candidate should have a good communication and written skill in English to be able to communicate with the global Colleagues on a needed basis with over an Advanced C1 level of English

Technical Skills

• Proven experience of Over 5 Years with Power platform, including advanced knowledge of data techniques, workflow design, Automation, and system administration.

• Has 7+ years working knowledge of the .net, Win, Database and Cloud (Azure / Muti-cloud) and able to apply the same in day-to-day job.

• Capability to assess and articulate the impact of a change/incident of the Service/System.

• Provides expertise to help resolve production incidents.

• Regularly documents user guides, knowledge materials and the business impacts/benefits.

Familiarity with these Software products a plus:

• Any Business Process Management tools / Technologies 

• .net, HTML, JavaScript, Open Frameworks

• PowerApps, Power Automate Desktop, Power BI

• Cloud Experience (Azure / Multi-cloud)

• Workflow Process Automation tools

• Knowledge about AI (AI Builder / Relevant cloud tools)

Competencies:

• Business Needs Advocate

• Project Manager

• Agile Deliver

• Azure Manager

• Effective Communicator

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***