Customer Success Manager- Mexico
hace 2 días
Tus tareas
Atención al cliente personalizada vía email y teléfono.
Gestión integral de pedidos online: cambios, devoluciones y resolución de incidencias.
Seguimiento de envíos y coordinación logística con carriers.
Control de roturas de stock y reporte de taras (online y wholesale).
Supervisión de operativa en marketplaces: pedidos, envíos, SLA y atención al cliente.
Dirección de iniciativas de customer success a nivel transversal.
Monitorización y seguimiento de reseñas / reputación digital.
Liderazgo de proyectos de mejora continua:
feedback para optimización web UX
programas de fidelización
análisis y segmentación de cliente
Soporte logístico interdepartamental: envíos puntuales a wholesale, producción, creativo y distribución de stock a kioskos en México.
Tu perfil
- Minimo de 3 años de experiencia en un puesto similar
- Nivel de ingles intermedio
- Capacidad proactiva y resolutiva
¿Quiénes somos?
En Flabelus, no solo diseñamos zapatos: contamos historias.
Inspirados en personajes literarios, nuestra misión es crear un universo donde la moda, la creatividad y la sostenibilidad se unen. Cada par de zapatos Flabelus está hecho con un propósito: vestir con elegancia, comodidad y conciencia, aportando magia y color a la vida cotidiana.
Buscamos personas apasionadas por la moda, atentas al detalle y comprometidas con ofrecer un servicio excepcional — verdaderos embajadores de marca dispuestos a dar vida al universo Flabelus.
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