Customer Care Agent

hace 1 semana

Mexico City Metropolitan Area Tomorrow Law A tiempo completo

Location:
Los Angeles, CA — Remote/Hybrid

Position Type:
Full-Time

Company:
Tomorrow Law Immigration

About Us

Tomorrow Law Immigration is a fast-growing, systems-driven immigration law firm focused on delivering exceptional client service. We pride ourselves on clear communication, efficient workflows, and compassionate support for the immigrant community.

We are expanding and looking for a
Customer Care Agent
who is organized, empathetic, and thrives in a fast-paced environment.

Role Overview

As a Customer Care Agent, you will be the first point of contact for new clients—welcoming them, explaining next steps, collecting required documents, and ensuring a smooth transition into our case pipeline. You will not provide legal advice; instead, you will support clients through structured workflows and clear communication.

Responsibilities

  • Conduct welcome calls and guide clients through onboarding
  • Confirm payment arrangements and send required documentation
  • Collect IDs and civil documents
  • Initiate FOIA requests once required documents are received
  • Maintain weekly follow-ups with clients in "Pending Documents" status
  • Provide updates and answer basic process questions using approved scripts
  • Upload files and document all communication in Filevine
  • Escalate red flags or urgent issues to supervisors
  • Collaborate with the FOIA and Case Management teams to ensure smooth handoffs

Qualifications

  • Minimum
    1 year
    of customer service or client-facing experience
  • Strong communication and organizational skills
  • Comfortable with technology and structured procedures
  • Detail-oriented with strong follow-through
  • Bilingual English/Spanish preferred
  • Ability to support clients with empathy and professionalism
  • Must follow scripts and never provide legal advice (training provided)

Why Join Us

  • Competitive compensation
  • Clear growth opportunities within the legal operations department
  • Supportive leadership and structured training
  • Organized workflows that set you up for success
  • Opportunity to make a meaningful impact helping immigrant families

How to Apply

  • Apply directly on LinkedIn or send your resume to

  • Customer Care Associate

    hace 4 semanas

    Mexico Metropolitan Area OMRON Americas A tiempo completo

    Omron Automation Americas is seeking an energetic and focused French Speaking Customer Care Associate (CAS) for our Guadalajara location to join our best-in-class Customer Care team. Under the general supervision of a Customer Care Supervisor , the CAS assists Direct Customers and Channel Partners by performing the duties listed below. The CAS is expected to...

  • Customer Care Associate

    hace 1 semana

    Guadalajara, Mexico Metropolitan Area OMRON Americas A tiempo completo

    Omron Automation Americasis seeking an energetic and focusedFrench Speaking Customer Care Associate (CAS)for our Guadalajara location to join our best-in-class Customer Care team.Under the general supervision of aCustomer Care Supervisor, the CAS assists Direct Customers and Channel Partners by performing the duties listed below. The CAS is expected to work...

  • Customer Care Associate

    hace 5 días

    Guadalajara, Mexico Metropolitan Area OMRON Americas A tiempo completo

    Omron Automation Americasis seeking an energetic and focusedCustomer Care Associate (CAS)for our Guadalajara location to join our best-in-class Customer Care team.Under the general supervision of aCustomer Care Supervisor, the CAS assists Direct Customers and Channel Partners by performing the duties listed below. The CAS is expected to work with minimal...

  • Customer Care Agent

    hace 2 semanas

    Mexico City Metropolitan Area American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,...

  • Customer Care Professional

    hace 2 semanas

    Mexico City Metropolitan Area American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,...

  • Global Customer Care Operations Manager

    hace 2 semanas

    City, México Tala A tiempo completo

    **About Tala**Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the...

  • Customer Care Specialist

    hace 2 semanas

    City, México Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Call Center Agent

    hace 6 días

    Mexico City Coforge A tiempo completo

    Job Title: Banking call center agent Skills: Banking, financial, customer service, call centerOnsite role and Full timeWe at Coforge are hiring Banking call center agent with the following skillset:Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits,...

  • Bilingual Customer Service Representative for US clients

    hace 5 días

    Mexico City Metropolitan Area American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,...

  • Training & Quality Assurance Program Manager, Customer Experience

    hace 2 semanas

    Mexico City Metropolitan Area Crunchyroll A tiempo completo

    About CrunchyrollFounded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games,...