Customer Support Analyst
hace 2 días
Analista Atención a Clientes Bilingüe (Inglés Avanzado)
Zona de trabajo: Ixtlahuaca, Estado de México
Oferta laboral:
- Sueldo mensual bruto: $14,000
- 7% en vales de despensa
- Prestaciones de ley desde el primer día
Perfil requerido
- Licenciatura concluida en Administración, Comercio Internacional o carrera afín
- Inglés avanzado (indispensable – nivel conversacional y escrito)
- Experiencia previa en atención y seguimiento a clientes
- Dominio de paquetería Office (nivel avanzado)
- Habilidad para análisis de información y elaboración de reportes
- Capacidad de negociación y comunicación efectiva
Funciones del puesto
- Brindar atención y seguimiento a clientes nacionales e internacionales.
- Gestionar solicitudes, aclaraciones y requerimientos de forma oportuna.
- Analizar información de servicio para detectar áreas de mejora.
- Elaborar reportes de desempeño y satisfacción del cliente.
- Apoyar en la resolución de conflictos mediante técnicas de negociación.
- Mantener comunicación constante con áreas internas para asegurar tiempos de respuesta adecuados.
Tipo de puesto: Tiempo completo
Sueldo: $13, $14,000.00 al mes
Lugar de trabajo: Empleo presencial
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