Customer Support Analyst

hace 2 días


Ixtlahuaca de Rayón, México AMCAA A tiempo completo

Analista Atención a Clientes Bilingüe (Inglés Avanzado)

Zona de trabajo: Ixtlahuaca, Estado de México

Oferta laboral:

  • Sueldo mensual bruto: $14,000
  • 7% en vales de despensa
  • Prestaciones de ley desde el primer día

Perfil requerido

  • Licenciatura concluida en Administración, Comercio Internacional o carrera afín
  • Inglés avanzado (indispensable – nivel conversacional y escrito)
  • Experiencia previa en atención y seguimiento a clientes
  • Dominio de paquetería Office (nivel avanzado)
  • Habilidad para análisis de información y elaboración de reportes
  • Capacidad de negociación y comunicación efectiva

Funciones del puesto

  • Brindar atención y seguimiento a clientes nacionales e internacionales.
  • Gestionar solicitudes, aclaraciones y requerimientos de forma oportuna.
  • Analizar información de servicio para detectar áreas de mejora.
  • Elaborar reportes de desempeño y satisfacción del cliente.
  • Apoyar en la resolución de conflictos mediante técnicas de negociación.
  • Mantener comunicación constante con áreas internas para asegurar tiempos de respuesta adecuados.

Tipo de puesto: Tiempo completo

Sueldo: $13, $14,000.00 al mes

Lugar de trabajo: Empleo presencial


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