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hace 3 horas
Organization- Hyatt Place Cancun Airport
Summary
Front Desk Duties:
- Welcome, check-in, and check-out guests efficiently and warmly.
- Operate the Opera PMS (or similar) to manage reservations, room assignments, and billing.
- Attend to and resolve guest complaints or concerns with professionalism, empathy, and promptness, always aiming to exceed expectations.
- Provide tourist information, details on hotel services, and local recommendations.
- Handle phone calls, emails, and correspondence.
- Perform cashier closing duties and basic shift reports.
Café-Bar Duties:
- Oversee and operate the small café-bar service, including preparing hot beverages, simple cocktails, and serving light food items (snacks, pastries).
- Ensure the area is always clean, fully stocked, and visually appealing for guests.
- Attend to guests at the bar, taking orders and ensuring prompt and friendly service.
- Control basic inventory (coffee, milk, beverages, snacks) and report restocking needs.
- Adhere to all health, safety, and hygiene standards in food and beverage handling.
General Duties:
- Create reports and manage documentation using Microsoft Office (Word, Excel, Outlook).
- Act as a liaison between guests and other departments (housekeeping, maintenance).
- Ensure the safety and security of guests and the premises.
Qualifications
*Requirements:*
- Education: Completed Bachelor's degree (in Hotel Management, Tourism, Business Administration, related field, or any concluded professional degree).
- Residency: Must be a local resident of [City/Region]. (Note: Due to company policy, we are unable to hire foreign nationals for this position).
- Experience: Previous experience in hotel front desk and/or café/bar service is preferred. Experience with hotel PMS systems is a plus.
- Languages: Intermediate English (conversational and written) is mandatory.
Technical Skills:
Knowledge of Opera PMS (desirable, or similar system).
Proficiency in Microsoft Office (Word, Excel, Outlook).
Personal Skills:
Proven skill in handling and resolving complaints.
- Excellent communication and customer service orientation.
- Strong organizational skills, responsibility, and ability to work under pressure.
- Proactive, positive attitude, and team player.
- Availability to work rotating shifts, weekends, and holidays.
