Creative Operations Manager, Design

Description
Are you excited about driving impactful creative programs that elevate the Amazon Music brand and customer experience? Are you driven by the challenge of building and optimizing end-to-end program management frameworks to streamline creative workflows and unlock efficiencies? Do you want to hone your skills in enabling and improving processes alongside a global team of content creators and design experts? If so, the Amazon Music Creative Operations team is looking for a talented, passionate Creative Operations Manager with a track record of strategic program delivery, cross-functional collaboration, and process

improvement.

Key job responsibilities

Key job responsibilities

Creative Operations

• Support creative team capacity planning across campaigns and creative needs
• Help maintain creative brief templates and intake processes
• Track creative production timelines
• Support Creative Directors in workflow management
• Assist in coordination between internal teams and external partners
• Help track creative production costs and budget

Workflow And Process Optimization

• Support implementation of content development workflows
• Maintain process documentation and knowledge repositories
• Help identify opportunities for workflow improvements
• Follow and promote best practices in creative operations
• Support creative production workflows for marketing campaigns
• Help maintain creative review and approval processes
• Track creative versions and marketing asset iterations
• Assist in creative resource allocation

Stakeholder Engagement And Vendor Management

• Build relationships with creative and marketing partners

A day in the life

We're growing quickly and hiring the best talent to drive our creative vision forward. This is an exciting opportunity to join our Amazon Music Creative Operations team as a Creative Operations Manager managing work within our Brand Creative space. In this role, you will be responsible for leading and optimizing key creative programs that span across livestreaming, growth marketing, and product feature launches. You will serve as a central creative operational hub, building the frameworks, governance structures, and cross-functional collaboration mechanisms required to successfully deliver on strategic creative initiatives.

About The Team
The Creative Operations team is an embedded within the overall Design & Creative Ops organization, striving and focusing on operational excellence across all business verticals within Amazon Music. The Creative Ops Team is responsible for establishing the end-to-end workflow and standard operating procedures (SOPs) for creative collaboration with all marketing, product, and partner design teams. We set the standard for the process, earning trust with all partners, biasing for action when working within tight parameters, and using sound judgment to make decisions in areas of ambiguity or uncharted territories. Importantly, the Creative Ops also plays a key role in high-level reporting, defining and tracking key performance metrics, and maintaining comprehensive documentation on our operational processes and best practices. Creative Ops partners closely with our counterparts Brand Creative and Brand Strategy to launch bar-raising campaigns, events, livestreams, features, and promotions.

Basic Qualifications

• Bachelor's degree or equivalent, or 3+ years of project management experience
• Knowledge of the workflow within a marketing, production, or creative department or company
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience in English-language communication skills, both written and verbal
• 1+ year of experience in creative production, program coordination, or similar role
• Basic knowledge of marketing channels and asset requirements
• Understanding of brand guidelines

Preferred Qualifications

• Experience in multicultural communication
• Familiarity with creative desktop design tools
• Basic knowledge of creative and marketing technology stack

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A3145708