Senior Platform Support Engineer

hace 2 semanas

Ciudad de México, Ciudad de México SoftwareOne A tiempo completo

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Senior Platform Support Engineer

fulltime | possible hiring locations: UK, Mexico or India | no sponsorship provided

  • Are you ready to take ownership and solve complex technical challenges?
  • Do you thrive in dynamic environments where collaboration and curiosity drive success?
  • Are you passionate about mentoring others and delivering exceptional platform support?

Key Responsibilities

  • Manage, triage, and resolve deep-level technical issues.
  • Collaborate with engineering to expedite solutions and review bugs/issues.
  • Lead stakeholder and client calls, driving agendas and owning outcomes.
  • Assist leadership with reporting and managing escalations.
  • Facilitate brainstorming sessions and create actionable summaries.
  • Mentor and support less experienced team members.

What's in it for you?

  • Inclusive, innovation-driven global team culture
  • Flexible working options: remote, hybrid, or office-based
  • Generous time-off policies, and learning opportunities
  • Employee stock purchase plan
  • much more (comprehensive benefits tailored per region)

What we need to see from you

  • Strong experience in platform support for web-based applications and SaaS
  • Deep knowledge of APIs, ticketing systems (e.g., ServiceNow), and workflows
  • Familiarity with ITIL/KCS frameworks and ALM tools (e.g., JIRA, Confluence)
  • Ability to analyze problems creatively and communicate effectively in English
  • Exposure to ERP systems, Postman, scripting languages (Python), and network/console logs
  • A curious mindset with critical thinking and continuous learning

We welcome applicants from diverse backgrounds and encourage you to apply even if you don't meet every requirement. We value potential and a willingness to learn

Ready to make an impact?

Apply now and join a team where your expertise drives real client success and your development is our priority Any questions? Reply to your application confirmation email - our Talent Acquisition team is happy to help.

Job Function

Software & Cloud

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