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Support Coordinator

hace 2 semanas

Santiago de Querétaro, Querétaro de Arteaga, México Ericsson A tiempo completo
Join our Team

About this opportunity:

We have an exciting role available as a Support Coordinator. In this position, you will be the key player in managing, administering, and optimizing our customer support tools. You will also take the lead in performance reporting, process management, and contract management. As the primary contact point for emergency customer service requests, the Support Coordinator uses their skill and experience to validate contracts, establish communication channels, assemble emergency response teams, initiate tickets, and provide vital language assistance. In addition, you will engage in hardware material management, contributing to an integral part of our operation.

What you will do:

  • Keep customer installed base, license information, and network configuration data updated in CS tools.
  • Manage Emergency Registration and Data Collection, including assembling recovery teams.
  • Initiate emergency notifications and set up necessary communication channels.
  • Maintain local customer support delivery content, both web and online tools.
  • Oversee user administration in CS tools and sites.
  • Contribute to the specification of local objectives and key results and performance management reporting.

The skills you bring:

  • Process and Tools Management.
  • Change and Improvement Management.
  • Risk management.
  • CS Ways of Working and Tools Competency.
  • Trade Compliance.
  • Knowledge Sharing and Collaboration Skills.
  • EH processes, tools.
  • Performance management / controlling.
  • Customer Support Service Delivery Process Model.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Mexico (MX) || Queretaro

Req ID: 777050