Cloud Engineer II

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald's Global Technology is here to power tomorrow's feel-good moments.  

That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

We're recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald's Global Office in Mexico. Our McDonald's Global Office in Mexico is a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. 

Check out the McDonald's  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.

The Cloud Platform Engineer II role is part of the Cloud Ecosystem team in Global Technology Infrastructure &Operations. The role reports to the Cloud Platform Senior Manager and is responsible for supporting and maturing an Enterprise DevOps pipeline in Cloud. As a Cloud Platform Engineer, you will play a pivotal role in crafting the definition, vision, design, road map and development of product features from beginning to end. You will support the Digital, Data, Engineering, and Restaurant development teams by delivering a scalable, resilient, and secure Cloud DevOps Pipeline and supporting tooling.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities

• Automate the provisioning of cloud environments through the concept of pipeline engineering using Terraform, Chef, Puppet and other tools.
• Research, analyze, design, develop and support high-quality automation workflows in the cloud platform that are appropriate for business and technology strategies.
• While embedding with teams, strategize, consult, and prototype alongside other engineers to implement best practices and solutions for applications utilizing CI/CD and the cloud.
• Drive proof of concepts and conduct technical feasibility studies for business requirements.
• Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.
• Lead and facilitate the creation of compliance automation and policy-as-code to streamline cloud governance.
• Strive to provide internal and external customers with excellent customer service and world-class service.
• Effectively communicate project health, risks and issues to the program stakeholders, sponsors and management teams. Resolve most conflicts between timeline, budget, and scope independently but intuitively escalate complex or consequential issues to senior management.
• Identify and direct changes through appropriate review and approval mechanisms.
• Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.
• Work well in an agile environment
• Build, implement, and support tools that improve customer experience.

• 4+ years of Cloud development and support experience such as Amazon Web Services (AWS) or Google Cloud Platform (GCP) and a Bachelor's degree or 3 years relevant experience and a Master's degree.
• Experience developing design specifications, test plans, and protocols.
• Experience with Software Development Life Cycle (SDLC).
• Professional level certification (AWS DevOps Professional, GCP Kubernetes Professional) or similar is a plus
• Experience in software development (e.g. C#, .Net, .Net core) or scripting (e.g. Python, Powershell, etc.).
• Associate GCP Certification OR Associate AWS certifications (e.g. Developer, Solution Architect, or SysOps Administrator Associate).
• Good knowledge of IaaS and PaaS offerings in AWS and/or GCP
• Good knowledge of Infrastructure-as-Code and associated technologies (e.g. repos, pipelines, Terraform,etc.).
• Strong experience in Kubernetes. Knowledge of GKE, EKS
• Innate desire to automate everything you touch.
• Self-starter, able to come up with solutions to problems and execute on those solutions while coordinating with other teams.
• Infrastructure experience is a plus
• Ability to create system and process flow diagrams, data flow diagrams, sequence and UML diagrams, inter and intra system dependencies within the functional domain and across them
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs.
• Excellent written and oral communication skills with ability to communicate effectively with technical and non-technical staff.
• Ability to manage multiple projects simultaneously.

Preferred Qualifications

• Experience in building in templates and pipelines while complying with static code analysis tools and security scanners. Experience with CI/CD tools.
• Infrastructure as Code (IaC) experience - scripting and automation via Bash, JSON templates etc.
• Strong experience in building Kubernetes environment.

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