Integration Business Analyst

hace 5 días

Guadalajara, Jalisco, México Specright A tiempo completo

Integration Business Analyst

Remote (MX or EG)

Reports to Manager, Integration & Data Onboarding

Job Overview

We are looking for a Business Analyst to support customer implementations by translating business requirements into scalable integration solutions. As part of the Professional Services team, you will work closely with customers, internal teams, and integration engineers to scope, document, and validate integrations using an iPaaS platform. The ideal candidate has strong analytical skills, is comfortable working across systems and data formats, and thrives in a fast-paced, remote-first environment. This role is instrumental in ensuring seamless data flow between our platform and customer systems to drive successful go-lives.

About Specright

Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more. Recognized as a leader in Specification Management, Specright was named to the Deloitte Fast Technology 500 list in 2024, one of Fast Company's Most Innovative Companies for 2023, had three executives honored as Supply & Demand Chain Executive Pros to Know in 2023 and won Food Logistics' 2022 Top Software & Technology Provider award. For more information, visit:

Role Overview

As a Business Analyst - Integrations, you will play a critical role in delivering seamless data integrations between our platform and customer systems (e.g., ERPs, PLMs, compliance tools) using an iPaaS solution. You'll collaborate with internal implementation teams, integration engineers, and customer stakeholders to gather requirements, define data flows, and support testing and go-live processes.

Key Responsibilities

Collaborate with Implementation Consultants and customers (both business and IT users) to gather and document integration requirementsDefine integration use cases, data mappings, transformation rules, and system endpointsTranslate requirements into technical specificationsConfigure and support integration workflows in the iPaaS tool (e.g., Boomi, Workato, MuleSoft, etc.)Assist with testing, validation, troubleshooting, and deployment of integration solutionsMonitor integration performance and assist with issue resolution during hypercare and post-go-live supportMaintain documentation and knowledge base for repeatable integrationsContinuously identify opportunities to standardize and templatize integration approachesWork closely with Product & Engineering to provide feedback on integration templates, help validate integration use cases and provide inputs to improve the integration platform and services.Be the go-to expert on the Specright API and support client developers on API use and best practicesIdentify key success metrics for the API adoption and use and collaborate with the Integrations Product Manager on tracking and reporting of these metricsCreation and Evaluation of Test Plans for Client UAT and assisting in testingProactively engage with customer IT teams to ensure project successActively work on improving project processes for integrations, with a focus on optimizing timelines, avoiding scope creep and easing information sharing via documentationTrack Integration Project metrics and issuesConfigure SAML SSO for customersManage multiple integration development projects at a time effectivelyAssist in the ongoing support and maintenance for live customer integrations

Qualifications

3+ years of experience in a Technical Business Analyst, Technical Consultant or Implementation Analyst role, preferably in SaaS or enterprise softwareStrong understanding of system integrations, APIs, data formats (JSON, XML, CSV), and workflowsExperience with using POSTMANExperience with iPaaS tools (e.g., Boomi, Workato, , MuleSoft, Jitterbit, etc.) is highly preferredKnowledge of the platform (Salesforce) is a plusExcellent written and verbal English communication skillsStrong documentation, problem-solving, and customer-facing skillsAbility to work independently and flexibly in a remote, cross-functional, and fast-paced environmentEnjoy getting in front of clients to understand their challenges and be able to design solutions and features to address their needsExperience with, and a solid understanding of System to System Integrations & API FundamentalsExperience with API Integrations and File-based Integrations and MiddlewareBe well versed in creating compelling technical documentation and diligent in creating and maintaining detailed requirements documentation for each customer engagementFamiliarity with SAML SSO fundamentals and setupExecution experience to juggle multiple projects at once

Nice to Have

Familiarity with ERP systems (SAP, NetSuite, Oracle, etc.)Experience supporting offshore/onshore implementation delivery modelsCertifications in Business Analysis or integration platformsExperience with the Salesforce PlatformExperience with iPaaS solutions (such as Workato, MuleSoft, Celigo, Boomi)Experience with Identity Provider systems such as Okta and Azure

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