IT Service Desk Specialist, Puebla Mexico
hace 5 días
Job Description – IT Service Desk Specialist, Puebla
System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise. We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.
Why System Soft Technologies?
At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people. Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future. By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals. This keeps us nimble, ahead of the competition, and on top of our industry. Our continued success begins with you.
Role Overview:
As a Tier 1 IT Service Desk Specialist, you will be the first point of contact for users experiencing IT issues. This role requires a problem-solver with excellent communication skills who can provide efficient and effective solutions to hardware, software, and application-related problems.
Key Responsibilities:
Act as the initial point of contact for all IT-related queries, offering first-level support to users.Efficiently log, track, and manage inquiries using a problem management system, ensuring detailed documentation and a comprehensive history record.Rapidly identify critical issues needing urgent attention, and skillfully escalate or redirect them to the appropriate resources.Contribute to continuous improvement by providing insightful feedback on recurring problems and suggesting enhancements to support processes.Qualifications:
Educational Requirement: High School Diploma or equivalent ("Preparatoria").Technical Proficiency: Completion of ITSM (IT Service Management) foundation training is essential. Familiarity with common software and hardware technologies.Professional Experience: At least 1 year in a customer service role, with a preference for candidates who have experience in a team leadership or coordination role.Language Skills: Proficiency in English is mandatory. Additional language skills are a plus.Personal Attributes: Strong problem-solving skills, exceptional communication abilities, and a customer-focused attitude.Location and Work Environment:
This position is based in Puebla, Mexico. The role requires working in-office to foster effective communication and teamwork. We offer a dynamic and collaborative work environment where every team member plays a critical role in our success.
What We Offer:
A competitive salary plus benefits package A supportive and inclusive workplace.Opportunities for professional growth, training and development.Exposure to a range of IT issues, ensuring a broadening of technical knowledge and expertise.System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law
System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.
We are committed to the full inclusion of all qualified individuals. If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us
-
Puebla, Puebla, México WESTERN CONTROL DE PLAGAS A tiempo completoEsta vacante viene de la bolsa de empleo Vacante para la empresa WESTERN CONTROL DE PLAGAS en Centro - Puebla, PueblaEspecialista en Manejo Integral de Plagas,manejo de equipos de control de plagas, aspersoras manuales, electricas y motorizadas, microinyectores, espolvoreadores, nebulizadores UBV, y otras referentes al servicio, manejo de plaguicidas,...
-
LM051: Retail Service Agent
hace 6 días
Puebla, Puebla, México FedEx A tiempo completoInvolves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.General Job...
-
Puebla, Puebla, México Poder RH A tiempo completoEsta vacante viene de la bolsa de empleo Vacante para la empresa Poder RH en La Noria - Puebla, Puebla"BOLICHE NORIA PRO"Solicita ANTEPISTA, servico al clienteCaracterísticas: Preferentemente viva por la zona o al surDisponibilidad de horarioAlto sentido de responsabilidadActitud de servicioHonestidadTrabajo en equipo Edad de 18 a 25 añosBachillerato...
-
Ayudante Eléctrico
hace 5 días
Puebla, Puebla, México Dalkia Electrotechnics A tiempo completoVACANTE: Ayudante EléctricoUbicación: Rancho Colorado, PueblaJornada: Turnos rotativos de 12 horasEn Citelum México, empresa con más de 30 años de experiencia en proyectos de ingeniería eléctrica, estamos en busca de talento para unirse a nuestro equipo.Requisitos:Técnico en electricidadExperiencia en trabajos de media y baja tensiónMínimo 1 año...
-
Quality Supervisor
hace 2 semanas
Puebla, Puebla, México DPDHL A tiempo completoAbout DHL Supply Chain:As the world's largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services. Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will find a...
-
analista de promocion ayf
hace 6 días
Puebla, Puebla, México Banco Mercantil del Norte, S.A. A tiempo completoAnalista de Promoción AyF(Puebla, Puebla)En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran aliado para crecer fuerte con México. Estamos convencidos que la combinación de solidaridad, innovación, respeto, lealtad y responsabilidad es la fórmula perfecta para...
-
FYSAM MX Production Manager
hace 4 días
Puebla, Puebla, México Fuyao Glass America Inc A tiempo completoProduction ManagerLocation: Puebla, MexicoResponsibilities:Manage overall production operations at the Mexico facility, optimize resource allocation, and ensure on-time order delivery.Develop capacity plans and production schedules, coordinating with supply chain management to reduce inventory costs.Control and achieve key performance indicators including...
-
Coordinadora de Recursos Humanos
hace 5 días
Puebla, Puebla, México RH Hunting A tiempo completoEsta vacante viene de la bolsa de empleo Vacante para la empresa RH HUNTING en Puebla, PueblaOrganización dedicada a la formación y asistencia psicológica se encuentra en búsqueda de tu talento como: Coordinadora de RHZona a laborar: C. Tepeaca, Pue., México.Requisitos:Licenciatura concluida en Psicología (únicamante se tomarán en cuenta candidatos...
-
PM + Servicios VSU Champion
hace 5 días
Puebla, Puebla, México Mondelēz International A tiempo completoJob DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.You assist in planning, developing and execution of capital projects, technical development, feasibility perspectives of engineering-related activities in the supply chain and capital-expense project execution to...
-
FYSAM MX Warehouse Manager
hace 4 días
Puebla, Puebla, México Fuyao Glass America Inc A tiempo completoWarehouse ManagerLocation: Puebla, MexicoResponsibilities:Fully oversee the daily operations and team management of the Mexico warehouse, ensuring alignment with group strategic objectives.Establish and improve a modern warehouse management system, promote standardized work processes, and supervise execution and performance achievement.Take full...
