Technical Implementation Specialist

hace 1 semana

Ciudad de México, Ciudad de México Tidal A tiempo completo
Job Title: Technical Implementation Specialist (Onboarding Manager) Contractor Fee: $3,200 - $3,500/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 45 hours/week) Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We're looking for a Technical Implementation Specialist to own the onboarding and technical setup of new clients or customers. This role sits at the intersection of onboarding, operations, and light technical execution. You'll be responsible for ensuring smooth implementations by coordinating requirements, validating data, and handling basic scripting or data work when needed.

This is not a pure engineering role, but you must be comfortable working with technical concepts, structured data, and troubleshooting issues independently.

Key Responsibilities:

Own end-to-end onboarding and implementation for new clients or accounts

Gather requirements and translate them into clear implementation steps

Configure systems, integrations, or workflows based on onboarding needs

Work with datasets using SQL to validate, audit, or reconcile data

Use basic Python scripting for automation, data cleanup, or internal tools

Troubleshoot implementation issues and identify root causes

Coordinate with internal teams (engineering, ops, support) as needed

Maintain clear documentation, onboarding checklists, and status updates

Ensure implementations are completed accurately and on schedule

Software/Platforms/Tools:

Python (basic scripting)

SQL

Google Sheets / Excel

Internal tools, APIs, or databases (training provided where applicable)

Project or task management tools (Asana, ClickUp, Monday, etc.)

Qualifications:

At least 3 to 5 years of freelancing experience

3+ years of experience in onboarding, implementation, technical operations, or similar roles

Excellent oral and written English communication skills (C1 or C2 level)

Comfortable writing basic Python scripts and SQL queries

Strong understanding of data structures, workflows, and system logic

Excellent written and verbal English communication skills

Highly organized, detail-oriented, and reliable with follow-through

Comfortable working US business hours

Able to work independently in a remote environment

Shift Schedule:

Monday to Friday, 9:00 AM – 6:00 PM US CST

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