Specialist Solution Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a motivated and customer-focused Solution Engineer to join our LATAM SMB Marketing Cloud team, supporting Mexico. This role is key to helping small and medium businesses transform their marketing through data-driven, personalized experiences powered by Salesforce Marketing Cloud and Data Cloud (CDP). You will act as a trusted advisor to customers, translating business challenges into scalable digital marketing solutions and helping them adopt innovative strategies that drive growth. If you're passionate about marketing technology, storytelling, and using data to create real impact — this is your opportunity to make a difference in two of the most dynamic markets in LATAM.

Responsibilities

• Customer Discovery & Problem Solving: Understand SMB customers' business models and marketing challenges. Identify opportunities where Marketing Cloud and Data Cloud can deliver measurable value and growth.

• Solution Design & Innovation: Collaborate with Account Executives and partners to create end-to-end solutions, including how Salesforce Data Cloud can unify and activate customer data for personalized engagement.

• Engaging Demonstrations: Build and deliver impactful demos that bring Salesforce Marketing Cloud and Data Cloud to life. Use storytelling to illustrate how SMBs can simplify their marketing operations and scale intelligently.

• Strategic Guidance: Support customers in defining their marketing maturity roadmap, connecting marketing automation, data, and customer experience into a cohesive strategy that drives results.

• Collaboration & Enablement: Partner with cross-functional teams (Sales, Professional Services, Partners) and help scale knowledge across the region through enablement and thought leadership initiatives.

• Continuous Learning & Thought Leadership: Stay ahead of the latest Marketing Cloud and Data Cloud innovations. Share best practices and success stories with customers and the broader SMB community.

Qualifications

• 3+ years in Solution Engineering, Digital Marketing, or Pre-Sales roles, ideally supporting small and medium businesses. Experience with Salesforce Marketing Cloud or similar MarTech platforms is highly preferred.

• Understanding of Marketing Automation, Customer Data Platforms (CDP), APIs, and integrations. Experience with Salesforce Data Cloud or Ampscript is a plus.

• Experience in Retail, Consumer Goods, or Financial Services is an advantage. Ability to translate marketing challenges into actionable solutions.

• Excellent presentation and storytelling skills, capable of engaging audiences from marketing managers to C-level executives.

• Curious, proactive, and collaborative. You enjoy working in a dynamic environment, learning from others, and helping customers grow with technology.

• Fluent in Spanish and Intermediate/advanced level of English

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.