HR Business Partner, LATAM

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

HR Business Partner:

Are you an accomplished HR Professional, interested in working for a 5000+ employee global software company with a talented HR team, that develops and delivers complex people solutions to drive the company's strategy forward? If so, this is the role for you.

At Genesys we are ushering in a new era of consumer hyper-personalization leveraging our Cloud, AI and 3B+ daily interactions with consumers. It is a time of exciting change at Genesys as we evolve into the Experience as a Service company and transform our People function.

About the role:

Reporting to the Regional HR leader, you will support the people strategies for local leaders and their teams to enhance our ability to attract, retain and engage. This is a critical role, with a focus on driving end-to-end people strategies, and supporting the organization through change and transformation aligned to scaling for growth. In this role, besides supporting HR day to day processes, you will partner with and support business groups and local leaders. 

 We are looking for a thoughtful human resources business partner experienced in addressing business issues related to employee relations and our people strategy. You will work directly and hands on to execute workforce strategies, ensuring engagement, all while navigating scale for an agile and quickly evolving company. You will work in a highly matrixed environment including the global teams within HR to implement business strategy for recruiting, workforce planning, employee engagement, and much more

What you'll bring to the table:

We are looking for someone with a good regional perspective – although based in Mexico, we have more employees in other Latam countries. You must have regional human resources experience, be technically adept at your craft, and possess fantastic people skills as we need someone to listen and partner, consider the issues at hand, and connect the dots at scale.

Some details about what you'll do:

• Collaborate with leaders to understand their business and talent challenges
• Work as part of a dynamic HR regional organization and partner with your peers to meet the needs of the business
• Use data analytics to provide insights and drive decisions
• Collaborate to develop industry leading people solutions to global problems and transform HR
• Drive employee engagement activities through periods of significant change
• Coach leaders through challenges
• Various other projects and tasks as required

Minimum requirements:

• You should have a degree. But we value experience more. A lot of it. You will need at least 6 years of relevant experience.
• Prior public company experience is a plus – those people know how to dot the i and cross the t.
• Hands on HRBP experience in a global organization.
• Experience implementing programs, leading change or transformation.
• You must be a good communicator, partner, influencer and be committed to customer service.
• Advanced analytical skills, mastery of Excel and PowerPoint, and HR information systems.
• Experience with a fast-paced, agile and accountable organization.
• Ability to travel to key Genesys offices as needed.

Genesys has an authentic, transparent culture, with engagement activities very much employee driven. With people in over 50 countries, we are very passport diverse and truly global. We create an environment that is fun to work in. We've all basically had new jobs every two years given our massive growth which is what keeps our jobs interesting. If you join us, you'll be joining a fast-paced, high performing team with a modern sensibility towards HR.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.