Training Facilitator

hace 3 días

Ciudad de México, Ciudad de México 1840 & Company A tiempo completo
Overview: We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The ideal candidate is hands-on, operationally aware, and able to deliver effective training aligned with business goals.
Key Responsibilities:
  • Deliver classroom and/or virtual training for inbound customer support agents.
  • Facilitate onboarding and continuous training programs within a BPO environment.
  • Ensure agents are fully prepared to handle inbound accounts effectively.
  • Adapt training content to meet operational needs and performance standards.
  • Collaborate with operations and leadership to align training with business objectives.
  • Monitor trainee performance and provide feedback and coaching as needed.
Required Qualifications:
  • 3+ years of experience in a training role.
  • Strong BPO background, specifically in training.
  • Solid understanding of inbound accounts and contact center operations.
  • High level of experience facilitating training in fast-paced environments.
  • English level: C1 (Advanced/Fluent).
  • Strong communication and presentation skills.
Schedule:
  • Monday to Friday, 8:00 AM – 6:00 PM Central time.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at #LI-NS1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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