Sr. Manager, Email Program Management

Role Purpose
Lead and oversee technical development projects for our Email Marketing Development team, leveraging Salesforce Marketing Cloud (SFMC). Manage a team member in support of program requirements.

Key Accountabilities

• Project Leadership:

• Manage end-to-end lifecycle of technical development projects within the email marketing domain.

• Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.

• Technical Coordination:

• Partner with developers, architects, and marketing teams to implement solutions in Salesforce Marketing Cloud.

• Ensure integration with CRM systems, data platforms, and other marketing technologies.

• Hybrid Agile Delivery:

• Drive projects using a hybrid Agile approach, blending iterative development with traditional project management practices.

• Facilitate sprint planning, backlog refinement, and release management while maintaining overall project governance.

• Stakeholder Management:

• Serve as a liaison between marketing, IT, and external vendors.

• Communicate project status, risks, and dependencies to leadership and stakeholders.

• Process & Governance:

• Establish and enforce project management best practices, including Agile or hybrid methodologies.

• Maintain documentation, compliance standards, and quality assurance protocols.

• Risk & Issue Management:

• Identify potential risks and develop mitigation strategies.

• Resolve technical and operational challenges promptly.

• Performance Tracking:

• Monitor KPIs and project metrics to ensure successful delivery and continuous improvement.

Key Skills & Experiences
Education

• Bachelor's degree in Marketing, Information Technology, Business, or related field (Master's preferred).

Experience

• 7+ years of project management experience, with at least 3 years in marketing technology or CRM platforms.

• Proven track record managing technical projects involving Salesforce Marketing Cloud.

• Experience working in Agile or hybrid Agile environments.

Technical Skills and Knowledge

• Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
• Experience hiring and managing multiple vendors for large-scale projects
• Demonstrated ability to work comfortably under pressure, balancing competing priorities and adapting quickly to a constantly changing environment.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, colleagues, staff, and hotels.
• Demonstrated attention to detail and ability to manage multiple tasks/clients required with precise accuracy.
• Demonstrated ability to build strong relationships by establishing credibility through subject matter expertise with a collaborative, solution-driven approach.
• Demonstrated budgeting skills
• Familiarity with meeting industry software and online registration tools, Audio/Visual equipment and experience with Virtual meeting applications/Webinars.
• Demonstrated ability to solve problems in a systematic manner.
• Demonstrated strong contract negotiation skills with understanding of event vendor contract terms/language.
• Excellent communication, leadership, and problem-solving skills.

• Strong understanding of email marketing workflows, data segmentation, and automation.

• Proficiency in project management tools (e.g., Jira, Asana, MS Project).

• Excellent communication, leadership, and problem-solving skills.

• Certifications (Preferred):

• PMP, Agile/Scrum certification.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.