Client Service Manager

hace 1 semana

Santiago de Querétaro, Querétaro de Arteaga, México Cart A tiempo completo

Cart. com is one of the fastest-growing commerce enablement companies, providing digital and physical infrastructure that helps B2C, B2B, and public sector organizations unify operations from product discovery to delivery. Our enterprise-grade software, services, and logistics network—including omnichannel fulfillment centers—empower merchants to simplify complexity and drive growth.

Our vision is to be the global backbone of commerce, and we're looking for innovative, entrepreneurial teammates to help customers streamline operations and reach their audiences everywhere. Ready to join us? We'd love to hear from you.

Pay range and compensation package

  • Pay up to
    45k-59k
    (before taxes).
  • Food vouchers, 30-day Aguinaldo, and 35% vacation bonus.
  • Comprehensive life and medical insurance.
  • Growth opportunities as we continue to expand
  • Applicants or individuals who are in Mexico City or Querétaro, MX. In-site role.

The Role:

The Senior Client Services Manager acts as the key link between clients and operations, ensuring seamless communication and exceptional service. Reporting to the Director of Customer Engagement, this role requires strong listening and communication skills, the ability to prioritize and manage multiple tasks, and adaptability in a fast-changing environment. Ideal candidates build strong relationships, influence outcomes, and thrive on improving client experiences.

What You'll Do:

  • Develop and execute strategic account plans.
  • Serve as the main liaison between clients and operations, ensuring clear communication and alignment.
  • Resolve issues, manage escalations, and maintain strong client relationships.
  • Identify opportunities to enhance client experience and leverage additional services.
  • Oversee contract compliance, review reports and invoice for accuracy.
  • Prepare presentations and reports and coordinate new programs efficiently.
  • Collaborate with leadership to improve team processes and effectiveness.

Who You Are:

  • Exceptional interpersonal communicator both verbally and in writing
  • Able to communicate in English clearly and effectively—both in writing and verbally.
  • Advanced in prioritizing and project management
  • High level multi-tasker and problem solver
  • Thrive in an independent and ever-changing work environment
  • You remain composed of diplomacy and an ability to influence outcomes
  • Have high-level attention to detail and work with a sense of urgency
  • You are analytical with advanced computer skills
  • Ability to travel up to 30%, both domestically and internationally.
  • Must hold or be able to obtain a valid passport and visa.

What You've Done:

  • 5+ years professional experience in a customer/client service manager role in which you were client facing and directly managed multiple client accounts to lease between your clients and the business.
  • 5+ years' professional experience where you directly influenced by improving internal processes or solutions to better serve your clients.
  • 2+ years' experience in a Call Center, Customer Service environment.
  • Knowledge and experience in e-commerce and/or retail business

  • Regional Service Manager

    hace 2 días

    Santiago de Querétaro, Querétaro de Arteaga, México Hendrickson A tiempo completo

    Regional Service ManagerPosition Purpose:Process and monitor field warranty claims. Perform daily duties related to the Technical Service Department. Follow warranty policies and agreements consistent with Hendrickson standards.Essential Functions:Process and monitor warranty claims in a timely manner; maintain quality records detailing part numbers and type...

  • Service Delivery Manager

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México RELEX Solutions A tiempo completo

    Service Delivery Manager, MexicoWe are now looking for a full-time Service Delivery Manager to join our RELEX family in the Mexico. You'll join a Service Delivery team of 15 people, who will help you succeed in your new role. Together the team takes care of the operational relationships of our RELEX customers in the Americas. As a part of the team you will...

  • Service Delivery Manager

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México RELEX Solutions A tiempo completo

    Service Delivery Manager, MexicoWe are now looking for a full-time Service Delivery Manager to join our RELEX family in the Mexico. You'll join a Service Delivery team of 15 people, who will help you succeed in your new role. Together the team takes care of the operational relationships of our RELEX customers in the Americas.  As a part of the team you will...

  • Senior Service Delivery Manager

    hace 11 horas

    Santiago de Querétaro, Querétaro de Arteaga, México RELEX Solutions A tiempo completo

    Service Delivery Manager, Mexico - CPGWe are now looking for a full-time Service Delivery Manager with a focus on CPG & Manufacturing to join our RELEX family in the Mexico. You'll join a Service Delivery team of 15 people, who will help you succeed in your new role. Together the team takes care of the operational relationships of our RELEX customers in the...

  • Customer Support Manager

    hace 7 días

    Santiago de Querétaro, Querétaro de Arteaga, México Leadsales A tiempo completo

    Modalidad Híbrida en QuerétaroTemporal por maternidadEl/La Customer Support Manager será responsable de construir, liderar y optimizar el equipo de soporte al cliente para asegurar una excelente experiencia , tiempos de respuesta ágiles y soluciones efectivas. El rol será clave para aumentar la satisfacción del cliente, reducir el churn y convertir el...

  • Senior Territory Sales Manager

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Dürkopp Adler | PFAFF | KSL Americas & Mexico A tiempo completo

    Company DescriptionDürkopp Adler, Pfaff & KSL Americas & Mexico specialize in sewing and seam sealing technologies for Apparel, Furniture, Automotive, and Technical Textiles. With factories in Germany, Czech Republic, and Romania, DAP México manages distribution, service, and support in México & Central AmericaRole DescriptionThis is a full-time hybrid...

  • LM007: Service Agent II-4

    hace 7 días

    Santiago de Querétaro, Querétaro de Arteaga, México FedEx A tiempo completo

    "Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.Lead Or Senior...

  • Customer Service Representative

    hace 7 días

    Santiago de Querétaro, Querétaro de Arteaga, México Tata Consultancy Services (TCS) A tiempo completo

    Responsibility:Advanced English communication skills,Proven Customer Support experience or experience as Client Service Representative,Ability to appreciate the customers' perspective showing empathy,Active listening to fully engage the customer with their concerns,Ability to multi-task,Computer and online navigational ability to multi-task during customer...

  • Service Desk Analyst

    hace 11 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Carhartt A tiempo completo

    Profile Updated: 9/11/2025Position Details:Title:User Support CoordinatorJob SummaryThe Service Desk Analyst serves as the first point of contact for IT support within the organization. Their primary responsibility is to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They respond...

  • Coordinador de Service Desk

    hace 10 horas

    Santiago de Querétaro, Querétaro de Arteaga, México icorp A tiempo completo

    ¿Tienes experiencia como Coordinador de Service Desk? Te estamos buscandoÚnete a nuestro equipo de trabajo como Coordinador de Service Desk , atendiendo a una de nuestras principales cuentas. Serás responsable de todos los analistas asignados a proporcionar el servicio de soporte remoto/ telefónico al cliente.Modalidad: HíbridoLocalidad: Parq. Benito...