Associate Manager, People Operations

At Infoblox, every breakthrough begins with a bold "what if." 
What if your ideas could ignite global innovation? 
What if your curiosity could redefine the future? 

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career. 

How we empower our people is extraordinary: we're recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia's Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next." 

In a world where you can be anything, Be Infoblox. 

Associate Manager, People Operations

We have an opportunity for a hybrid Associate Manager, People Operations based in Mexico City, reporting to the Senior Manager, People Operations. In the pivotal role, you'll oversee the People Operations team supporting all regions. Collaborating closely with HRBPs, global HR teams, and other business leaders, you'll drive operational excellence, coach and develop team members, and lead process improvement initiatives to deliver outstanding employee services.

Be a Contributor – What You'll Do

• Supervise and mentor the People Operations team, providing guidance, training, and support to ensure high performance and professional growth
• Oversee HR ticket management in ServiceNow (Ask HR), ensuring timely and accurate responses to tier-1 core HR, benefits, and absence inquiries
• Manage and optimize transactions in Oracle HCM Cloud, identifying opportunities for automation and efficiency improvements
• Lead the development and maintenance of clear, scalable documentation for HR processes, ensuring alignment with global policies and procedures
• Champion the build-out and enhancement of the ServiceNow knowledge center, ensuring information is current, accessible, and valuable for all employees · Provide specialized support and ensure compliance for all regions, addressing local regulations and cultural considerations
• Drive HR projects focused on process optimization, technology improvements, and employee experience enhancements
• Ensure accuracy, confidentiality, and compliance in all HR-related data and systems
• Support audit requests and ensure HR data and processes meet relevant regional regulations
• Foster cross-functional collaboration with HRBPs, global HR teams, and other stakeholders

Be Prepared – What You Bring

• 8-12 years of experience in HR operations, shared services, HRIS, or HR support, with at least 1 year in a supervisory or team lead role
• Positive attitude, strong leadership skills, and a passion for developing and motivating teams
• Advanced proficiency in ServiceNow, Oracle HCM Cloud, and Microsoft Office Suite (Excel, PowerPoint, Word)
• Expertise in HR systems, analytics tools, and process automation
• Proven ability to identify inefficiencies and implement process improvements at scale
• Strong cross-functional collaboration skills and experience working with HRBPs and global teams
• In-depth understanding of global labor laws, HR practices, and cultural nuances
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities
• Bachelor's degree in human resources, business administration, or related field; advanced certifications preferred

Be Successful – Your Path

First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months:

• Seamlessly oversee HR ticket management and Oracle HCM Cloud transactions, ensuring team meets established SLAs
• Establish yourself as the go-to leader for tier-1 HR support across the globe
• Drive process improvements and knowledge center enhancements, fostering a culture of continuous improvement
• Build strong partnerships with HRBPs, regional teams, and People Ops colleagues

One Year:

• Be recognized as a reliable, proactive leader for People Operations, with strong relationships across HR and regional teams
• Lead successful build-out and maintenance of the knowledge center, ensuring employees have easy access to accurate resources
• Champion significant process optimization initiatives, driving efficiency and enhancing employee experiences
• Provide consistent, high-quality support for HR projects, including documentation, automation, and policy rollouts Belong— Your Community

Belong— Your Community 

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.  

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis 

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