Business Systems Analyst

The Business Systems Analyst (BSA) serves as the primary liaison between business stakeholders and product and web technology teams. This role is responsible for analyzing complex business problems, designing system solutions, and ensuring the successful implementation of technology initiatives that align with our client's strategic goals. The BSA manages requirements across multiple projects and ensures best practices in analysis, documentation, and solution delivery.

Essential Functions:

• Lead end-to-end analysis of business processes, system capabilities, and user needs to define functional and technical specifications.
• Own and maintain large, continuously evolving product backlogs, producing a high volume of well-structured user stories with clear, complete, and testable acceptance criteria.
• Translate business objectives into sprint-ready user stories that include detailed functional, non-functional, and edge-case acceptance criteria.
• Define acceptance criteria using industry best practices (e.g., Given/When/Then, behavior-driven development concepts) to ensure stories are unambiguous and verifiable.
• Decompose complex requirements into appropriately sized stories using effective story slicing, dependency management, and prioritization techniques.
• Facilitate backlog refinement, grooming, and sprint planning sessions to ensure stories meet Definition of Ready (DoR) standards, including well-defined acceptance criteria.
• Act as the primary liaison between business units, Product Management, Developers, and QA teams to align on scope, priorities, and acceptance expectations.
• Partner closely with QA teams to ensure acceptance criteria support efficient test case creation, validation, and regression testing.
• Identify system gaps and recommend enhancements through feasibility studies, cost-benefit analyses, and risk assessments.
• Ensure solutions adhere to standards for security, compliance, accessibility, and data governance.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.
• 7–10 years of experience in business systems analysis, with at least 2 years in a lead or senior role.
• Demonstrated experience producing high volumes of user stories with detailed acceptance criteria in Agile development environments.
• Strong expertise in acceptance criteria definition, user story frameworks, and backlog management.
• Hands-on experience working in Agile/Scrum environments with fast-paced sprint cadences.
• Proven experience leading cross-functional collaboration across business, product, development, and QA teams.
• Experience using project management and visualization tools such as ClickUp and Visio.
• Strong background in systems integration, data analysis, and process mapping.
• Working knowledge of API integrations, cloud platforms, and workflow automation.
• Familiarity with both Agile/Scrum and Waterfall methodologies.

Preferred Qualifications:

• Proficiency in SQL, data modeling, and reporting tools (e.g., Power BI, Tableau).
• Experience working with LMS platforms.
• Experience using project management and visualization tools such as ClickUp and Visio.

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

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